Mohit Yadav
Project Manager
Summary
Organized Project Manger committed to achieving operational objectives of each project by contributing to strategic plans and reviews. Hands-on experience planning, analyzing and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Customer Service Support Manager
Flipkart
Remote
2022.06 - 2022.09
- Maintained and ensured accuracy of internal reports and records.
- Handled and responded to over 150 customer inquiries in all forms.
- Gave pro-active resolution with fluent English to the users.
- Used negotiation and persuading skills to convince the users.
Customer Service Support Manager
FreeKaaMaal
Noida
2022.09 - 2023.12
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Project Manager Trainee
TechAlchemy
Remote
2023.01 - Current
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency.
- Supported project managers in managing schedules and milestones.
- Wrote user stories and coordinated with design, development and QA teams.
Education
BBA - Business Management
Axis Group Of Colleges
Kanpur, Inida 2018.08 - 2021.08
Skills
Social Media Marketing
Project Management
Digital Marketing
JiraFigmaPostmanResearch and Analytics
Software Testing
English Proficiency
MS Office
Customer Relationship Management (CRM)
Strategic Negotiations
Certification
Certificate of Excellence - Unschool
Timeline
PRINCE2 Agile® Project Management Certifications - Google
2023-03
Project Execution: Running the Project - Google
2023-03
Project Planning: Putting it all Together - Google
2023-03
Project Initiation: Starting a Successful Project - Google
2023-03
Foundations of Project Management - Google
2023-03
Project Manager Trainee
TechAlchemy
2023.01 - Current
Customer Service Support Manager
FreeKaaMaal
2022.09 - 2023.12
Customer Service Support Manager
Flipkart
2022.06 - 2022.09
Certificate of Excellence - Unschool
2020-10
Firm Level Economics: Consumer and Producer Behavior - Coursera
2020-09
Coursera Course Certificates logo Grammer and Punctuation - Coursera
2020-09
Fundamentals of Digital Marketing - Google
2020-06
BBA - Business Management
Axis Group Of Colleges
2018.08 - 2021.08