Mohit Yadav
Project Manager
Summary
Organized Project Manger committed to achieving operational objectives of each project by contributing to strategic plans and reviews. Hands-on experience planning, analyzing and implementing assigned projects and establishing schedules and project parameters. Solves critical issues in time-sensitive environments.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Customer Service Support Manager
Flipkart
Remote
06.2022 - 09.2022
- Maintained and ensured accuracy of internal reports and records.
- Handled and responded to over 150 customer inquiries in all forms.
- Gave pro-active resolution with fluent English to the users.
- Used negotiation and persuading skills to convince the users.
Customer Service Support Manager
FreeKaaMaal
Noida
09.2022 - 12.2023
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Project Manager Trainee
TechAlchemy
Remote
01.2023 - Current
- Identified project scopes, constraints, risks and deadlines.
- Tracked project performance to analyze successful completion of short- and long-term goals.
- Used process improvement tools to separate and combine tasks into efficient workflow, improving efficiency.
- Supported project managers in managing schedules and milestones.
- Wrote user stories and coordinated with design, development and QA teams.
Education
BBA - Business Management
Axis Group Of Colleges
Kanpur, Inida 08.2018 - 08.2021
Skills
Social Media Marketing
Certification
Certificate of Excellence - Unschool
Timeline
PRINCE2 Agile® Project Management Certifications - Google
03-2023
Project Execution: Running the Project - Google
03-2023
Project Planning: Putting it all Together - Google
03-2023
Project Initiation: Starting a Successful Project - Google
03-2023
Foundations of Project Management - Google
03-2023
Project Manager Trainee
TechAlchemy
01.2023 - Current
Customer Service Support Manager
FreeKaaMaal
09.2022 - 12.2023
Customer Service Support Manager
Flipkart
06.2022 - 09.2022
Certificate of Excellence - Unschool
10-2020
Firm Level Economics: Consumer and Producer Behavior - Coursera
09-2020
Coursera Course Certificates logo Grammer and Punctuation - Coursera
09-2020
Fundamentals of Digital Marketing - Google
06-2020
BBA - Business Management
Axis Group Of Colleges
08.2018 - 08.2021
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