Mohmd. Yasin Nadaf
Pune
Summary
Automotive professional with 9.8 years of experience in the commercial and passenger vehicle industry. Specializing in vehicle diagnostics, technical support and root cause analysis. Experienced in analyzing complex Engine system concerns, providing remote diagnostic support to dealership networks and delivering effective resolution through OEM processes. Skilled in leveraging AI assisted tools, technical documentation and data driven insights to improve productivity and accelerate case resolution. Expertise in problem solving m decision making and customer focused support while contributing to aftermarket service and technical operations.
Overview
10
10
years of professional experience
Work History
Technical Assist Senior Analyst
Accenture
Navi Mumbai
10.2024 - Current
- Provide remote diagnostics support to dealerships in resolving complex and repeat repair diagnostics cases.
- Analyzing DTCs, Vehicle history and repair attempts to identify root cause and ensure effective resolution.
- Guiding technician through the 6-Step diagnostic process to ensure systematic and accurate troubleshooting.
- Utilizing available resources including Technical service bulletins (TSBs), service information, diagnostic procedures to support repair recommendations.
- Diagnosing V6, V8 and other Engines related concerns as well as HVAC system failures, providing timely and effectively solutions to dealerships in accordance with OEM protocols.
- Leveraging AI tools to accelerate diagnostic analysis, technical research and information retrieval.
- Improving productivity and reduce case turnaround time by integrating AI tools into daily technical support operations
Deputy Manager
Volvo Eicher Commercial Vehicles
Pithampur
07.2022 - 09.2024
- Implementing a systematic approach to track daily cases, ensuring timely case diagnosis and closure within given SLA.
- Conducting quarterly analyses of reported cases to identify areas for improvement, thereby enhancing the overall uptime of vehicles.
- Continuously improving diagnostic processes to enhance the efficiency and accuracy of case diagnosis.
- Closed Monitoring of cases, ensuring the availability of the right tools and parts to minimize repair time and enhance operational efficiency.
- Data analysis of Engine and EATS related CAN parameters, focusing on aggregate failures, driving practices, specific applications, and fuel efficiency.
- Driving enhancements in the Case Management portal, specifically in areas related to Remark log, Diagnostic Trouble Codes (DTC), Root Cause Analysis (RCA), and Parts Replaced.
- Conducting Online training session on case learning for the Aftermarket team to enhance skills and awareness, ensuring continuous development.
- Product Performance feedback to Design and quality team, contributing to ongoing improvements in product design and processes.
Assistant Manager
Volvo Eicher Commercial Vehicles
Pithampur
08.2019 - 06.2022
- Uptime Efficiency Enhancement. Assigned cases and Open Job card to be close within given SLA with proper resolution.
- Warranty data analysis for top part failure.
- FIR/case management data analysis for the allocated model.
- Repeat/Revisit analysis for the region for the reduction in Repeat repairs.
- Joint Investigation for issue analysis at Dealership/ Site.
- Regional Product Issue Discussion.
- Monthly visit to dealership/AO.
- Shadow Tracking of BS6 vehicle. Feedback processing with AM & Q&CS team.
- Supporting field with solutions for Special Applications.
Field Service Engineer
Paramtech CAD Services
Pune
09.2016 - 08.2019
- To monitor vehicle performance, Fuel efficiency and diagnostics related issues in BS-IV newly launched series Pro 5000 and Pro 6000 vehicles equipped with BS-IV EGR and SCR system.
- Diagnosing the DTC and Identifying system failure with tools like Techtool, Bosch Tool and DALite.
- To carry out joint inspection with plant team along with vendor for the critical product related issues.
- Reporting to PDD & AM Team for all the field issues for development in further vehicles.
- Assisting dealer team in Proactive & Reactive Technical service campaign.
- Routinely assisting customer and dealers team on preventive maintenance, Installation and diagnosing the issues in the vehicle and ensuring customer satisfaction and dealer development.
- Visiting dealerships & conducting training on vehicle diagnostics, tyre wear and various campaigns.
- Ensuring 100% safety at work.
Education
Bachelor of Engineering - Mechanical Engineering
Savitribai Phule Pune University
Pune05-2016
HSC - Science
Anglo Urdu Boys' College
Pune05-2012
SSC - High School
B.T. Shahani Navin Hind High School
Pune05-2010
Skills
- Advanced Vehicle Diagnostics
- Powertrain and HVAC system
- Predictive Diagnostics
- Root Cause Analysis
- Aftermarket Technical Support
- Remote Diagnostics
- Field service Operations
- AI-Assisted Diagnostics
- Microsoft Excel
- Power BI
Disclaimer
I hereby declare that the information provided above is true to my knowledge.
Languages
- Hindi
- English
- Marathi
- Urdu
Personal Information
- Date of Birth: 11th March 1995
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Technical Assist Senior Analyst
Accenture
10.2024 - Current
Deputy Manager
Volvo Eicher Commercial Vehicles
07.2022 - 09.2024
Assistant Manager
Volvo Eicher Commercial Vehicles
08.2019 - 06.2022
Field Service Engineer
Paramtech CAD Services
09.2016 - 08.2019
Bachelor of Engineering - Mechanical Engineering
Savitribai Phule Pune University
HSC - Science
Anglo Urdu Boys' College
SSC - High School
B.T. Shahani Navin Hind High School