Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Preference
Timeline
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Mohmmad Arshad

Technology Analyst at Infosys
Bangalore,KA

Summary

IT professional with over three years of experience at Infosys, specializing in system configuration and troubleshooting. Proven track record in enhancing system performance and reliability through effective monitoring and configuration strategies. Passionate about automation, DevOps, and system administration, with a focus on leveraging cloud technologies for improved business agility and efficiency.

Overview

3
3
years of professional experience
5
5

Certifications

Work History

Technology Analyst

Infosys
Bangalore
04.2025 - Current
  • Enhanced application performance by 25% through automated scaling policies for cloud resource allocation.
  • Achieved 10% reduction in monthly cloud costs via strategic resource management.
  • Utilized AWS Config to accurately identify compliant and non-compliant AWS resources.
  • Implemented Lambda function for cost optimization, successfully identifying and removing stale resources.
  • Provided technical support and training on cloud best practices, enhancing team capabilities, and reducing incident response times by 30%.

Senior Systems Engineer

Infosys
Bangalore
04.2023 - 03.2025
  • Managed AWS accounts, including the setup and configuration of EC2 instances, RDS databases, VPCs, Elastic Load Balancers (ELBs), CloudFront distributions, and health checks.
  • Implemented comprehensive monitoring solutions using CloudWatch and third-party tools like Splunk and Honeycomb, enhancing visibility into system health and performance metrics.
  • Provisioned new servers and services using Terraform.
  • Created automated alerts for infrastructure issues, boosting response times to critical incidents by over 50%.
  • Migrated alerting systems from AppDynamics to Honeycomb according to client specifications.
  • Collaborated with cross-functional teams to execute preventive server bounces, reducing risks during critical patching activities.
  • Conducted root cause analyses for major outages, achieving a 25% reduction in incident recurrence.
  • Developed documentation and training materials for internal teams, leading to a 25% decrease in support requests.
  • Engaged in security audits to ensure compliance and maintain system integrity.

Systems Engineer

Infosys
Bangalore
03.2022 - 03.2023
  • Ensured application availability and production support for full-service retirement division, serving five million users and managing $2 trillion in assets.
  • Managed production incidents and change records effectively, achieving rapid resolution of application and server issues while consistently meeting SLAs.
  • Proactively monitored system performance metrics, such as disk space utilization, CPU usage, memory utilization, and network traffic.
  • Maintained application dashboards using AppDynamics, Splunk, and Grafana, reducing downtime by 30%.
  • Monitored the execution of batch jobs and performed troubleshooting during failures, while ensuring SLA compliance.
  • Constantly tracked tickets for SLA adherence, and escalated deviations as defined in the process.

Education

B.Tech - Mechanical Engineering

Kolhan University
Chaibasa
09-2019

Skills

  • Cloud resource management
  • Infrastructure automation
  • Terraform provisioning
  • Application support
  • Log analysis and troubleshooting
  • Process improvement and cost optimization
  • MySQL and Linux commands
  • VS Code, PuTTY, and GitHub proficiency
  • Programming languages: Python and Java
  • Tools: Splunk, Honeycomb, ServiceNow, AppDynamics, JIRA, Control-M, Grafana, SQL Developer
  • Cloud platforms: AWS and Microsoft Azure

Certification

  • AWS Certified Solutions Architect – Associate
  • AWS Certified Cloud Practitioner
  • 5x Microsoft Azure Certified
  • Infosys Certified Terraform Associate
  • Infosys Certified MySQL Associate

Languages

Urdu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Work Preference

Work Type

Full TimePart TimeContract Work

Location Preference

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programsTeam Building / Company RetreatsHealthcare benefits

Timeline

Technology Analyst

Infosys
04.2025 - Current

Senior Systems Engineer

Infosys
04.2023 - 03.2025

Systems Engineer

Infosys
03.2022 - 03.2023

B.Tech - Mechanical Engineering

Kolhan University

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Mohmmad ArshadTechnology Analyst at Infosys