MOHMMAD ARSALAN WANI

· Provided technical assistance and operational support to end-users on computer systems and online portals, ensuring seamless digital experiences.

· Handled customer queries and troubleshot technical issues related to software and online platforms, demonstrating strong problem-solving skills.

· Maintained accurate records and data entry using MS Excel, enhancing clarity in team reporting.

· Coordinated with supervisors and team members remotely, ensuring alignment and effective collaboration within a roster-based schedule.

· Assisted customers in navigating online systems and digital tools, closely mirroring the responsibilities of a Tele-Assist Consultant role.

· Communicated effectively with clients and internal stakeholders, fostering strong relationships and support.