Mohmmad Sajjad Khan
West Bangal,West Bengal
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. I help companies deliver complex projects on time and under budget - without burning out their teams, I’m passionate about translating project/program visions and objectives into reality, offering tangible results in line with client expectations. I have rich experience handling Fortune 500 clients from different industries. I have efficiently managed multiple global delivery teams, vendors, and suppliers across multiple countries and managed a team of up to 15 project managers, 27+ technical resources, 15 Service Management resources and stakeholders in India & UK.
Overview
21
21
years of professional experience
20
20
Certifications
Work History
Program Manager
Fujitsu Consulting India Ltd
Pune
06.2022 - 06.2024
- Successfully led and delivered multiple Infrastructure Projects, M365 migration, SharePoint migration projects, including migrations from On-Prem to Online, File Share Drive to SharePoint/One Drive, Retail Store Setup.
- Managed a budget of $1.5M for infrastructure projects, optimizing allocation to meet financial performance targets.
- Handled end-to-end infrastructure project management tasks for the client.
- Directed cross-functional teams to deliver high-impact projects, resulting in a 20% increase in process efficiency.
- Worked closely with cross-functional teams, stakeholders, and external vendors, acting as the primary point of contact for all security project activities, ensuring milestones are met, risks are mitigated, and that all projects are completed on time, within scope, and within budget.
- Managing team deliverables and workloads using Jira, ensuring tasks were tracked, completed efficiently and deadlines were met.
- Streamlined project management framework, reducing delivery times by 15% while maintaining budget accuracy.
- Negotiated project scopes with stakeholders, securing buy-in and ensuring alignment with business objectives.
- Facilitated a 25% improvement in internal service satisfaction through the adoption of efficient technological solutions.
- Created standard operating procedures for engagement between the Royal Bank of Scotland and Fujitsu.
- Resourcing
- Resource Forecasting.
- Resource Plan for New upcoming projects.
- Resource Tracker.
- Monthly Invoicing for respective teams.
- Process update - Documents & Flow chart
- Jira Report Validation
- Scheduling trainings for Admin / Migration & testing teams.
- Audit.
- Release Management:
- Plan the release of project deliverables and release life cycle.
- Communicate the project-related tasks such as plans, timelines, requirements, etc. between different teams.
- Coordinate the release schedule and resources required depending upon the third-party applications, defect backlogs, planned releases, and infrastructure updates.
- Identify the risks that can delay the release and manage them, such that the scope scheduled, and quality of the release is not affected.
- Track the progress and find issues, if any. Always work to improve the process of release.
- Make sure that the release is planned, according to the requirements and budget.
- Schedule the release readiness reviews before deployment and milestone reviews after each release.
- Create plans for the implementation and deployment as per the release schedule.
- Plan and give weekly updates on the release activities
- Make sure the allocation of Release Engineers to every release.
- Communicate with release managers from different IT departments.
- Lead the Go-Live activities to deploy the software successfully.
- Team up with relevant development teams responsible for building the automation tools used to develop and deploy the software.
- Schedule the Go live meetings to discuss the release schedules with the team and find roadblocks, if any.
- Maintain documentation related to procedures on build and release, various notifications lists, and dependencies.
- Make improvements in the methodologies used for configuration management and development of software.
- Be the authoritative point of contact for releases & work directly with PMs, QA, Eng, database administrators, build engineers and other business stakeholders (both on and offshore) to coordinate and provide technical assistance throughout the release process.
- Works closely with the Deployment Team to coordinate, document, and report software deployments.
- Coordinate release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.
- Timely identification and management of risks and issues over the life of each request. Performs risk analysis, mitigation and risk response planning, and communicates to stakeholders.
- Ensures resources are assigned for the correct time-frames, dependencies are identified, and that estimates and actual work is updated on a regular and timely basis to facilitate accurate capacity reporting.
- Negotiate, plan and manage all release activities and Work with release engineers to understand impacts of branches and code merges
- Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists
- Facilitates discussions, decision making, and conflict resolution. Release Change Management – tracks and reports on changes to releases.
- Communicate scope/schedule/resource changes, verbally or through written documentation, to management and stakeholders so that issues, solutions, and trending are understood.
- Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations
- Manage relationships and coordinate work between different teams at different locations.
- Organize release review meetings for all environments, facilitating production deployments, preparing, maintaining and distributing release artifacts (e.g. Checklists, release calendar), monitoring and reporting the release quality.
- People Manager:
- Doing Performance review of direct repo tees.
- Giving capability trainings to resources of SAIM Service Line.
- Approving Time Sheet / Leaves for my direct repo tees.
- Weekly Team Meeting.
Senior Project Manager
Tata Consulting Services
West Bangal
02.2022 - 06.2022
- The Infrastructure Project Manager (IPM) is responsible for managing all infrastructure aspects of a project from planning through implementation.
- Orchestrating a team of 25+ to deliver complex IT solutions, enhancing operational efficiency by 30% over two years.
- Streamlined communication channels between business and IT teams leading to a 40% increase in customer satisfaction
- Managed the implementation of an enterprise-wide security upgrade, bolstering system security and reducing incidents by 50%.
- Led the budget management for a $750K infrastructure revamp, optimizing resources and improving system resilience.
- Validated project feasibility by developing Proof of Concept (POC) and service prototypes.
- Led all phases of the project lifecycle for a turnkey Project, including creating project charters, scoping, requirement analysis, estimation, procurement, risk management, planning, monitoring & tracking, reporting & communication, process compliance, change management, and resource management.
- Reduced manual configuration errors by 90% and deployment time by 70% by orchestrating the deployment of Ansible for automated CI/CD tasks.
- Trained team members on writing and maintaining Ansible playbooks
- Initiating
- Identify Delivery Methodology to be used (Waterfall, Iterative, Agile).
- Create Initial Cost Estimate.
- Create Initial Schedule Estimate.
- Define Solution Evaluation Process.
- Work with Resource Managers to identify, staff, and onboard projects roles.
- Review lessons learned from projects reviews for similar projects.
- Conduct a Kickoff meeting with team members.
- Conduct Project Sponsor Meetings.
- Planning
- Create Work Plan/Small Work in PPM Solution and open for time entry.
- Complete Project Charter.
- Complete Integrated Project Plan.
- Executing
- Complete Project Evaluation Criteria.
- Document Project Roles/Responsibilities (RASCI).
- Complete Change Magnitude Assessment.
- Create a Change Communication and Education Plan.
- Complete a Change TGRC Project Risk Assessment.
- Ensure insight application data is updated.
- Complete Commitment Request
- Define Business & System Requirements.
- Create Functional Design Specification.
- Create Technical Design Specification.
- Create Test Plan.
- Create a Request for Change (RFC/CRQ)
- Build/Configure Solution
- Execute Testing.
- Execute End User Training and Communications
- Plan and Execute Data Conversion
- Plan and Execute Cutover
- Plan and Execute Post Go live Support(Hypercare) Monitoring and Controlling
- Manage Risks
- Manage Issues
- Maintain Project Work Plan
- Maintain Project Costs
- Maintain change log.
- Produce Projects Status Report
- Complete PDP Gate Reviews
- Complete Phase Closure Activities in PPM Solution, including setting a Baseline.
- Document and Publish Meeting Notes
- Closing
- Conduct Project Review (also known as Lessons Learned)
- Send Customer Satisfaction Survey
- Migrate documents as needed
- Complete PPM Project Closure Checklist
- Complete Closure Activities in PPM Solution.
- Roles and Responsibilities:
- Create Project Charter based on input from sponsor.
- Maintain Workplan.
- Track deliverables completion.
- Advance PDP phases.
- Submit for gatereviews.
- Provide Capital Commitment approvers with contact (for capital request $>1 M).
- Monitor projects financials.
- Report weekly Project Status.
- Identify resources needs for projects & assign resources to fill demand.
- Enter dates, forecast & actual for non-labor costs.
- Open or close tasks for time entry.
- Baseline/re-baseline projects.
Project / Program Manager
Kyndryl
Bangalore
09.2021 - 01.2022
- Manage key activities in Service Responsibilities Matrix (SRM) & Customer Security Document (CSD)
- Governance and Compliance, Gap Remediation, Driving projects to closure.
- Infrastructure Protection, Network Intrusion Detection and Prevention Services (NIDS/NIPS)
- Service Monitoring and Management for Integrated Security Service, Malware Defense Management for Servers, Laptops, and Workstations (Anti-malware, HIDPS, Desktop Firewall), Perimeter Level Anti-malware and Malware Defense
- End User Encryption Service, Public Key Infrastructure, Federation Services & Web Single Sign-On (SSO)
- Multi-factor Authentication, Identity and Access Management, Privileged ID Management
- Controls, Access Certification Process, Entitlement Reporting, Privileged ID Monitoring
- Compliance and Regulatory, Security Documentation Management, Security Compliance Support, Audit Support Management
- Regulatory Program Management, Vulnerability Management Services (VMS)
- System Security Health Checking, Security Advisory and Integrity
- Security Management, Emergency Response, X-Force Threat Analysis
- Client Security Operations Center (Client SOC) and Security Information Event Management (SIEM)
- As a non Technical Project Manager successfully led the deployment and integration of Qualys VMDR across 3500 servers, enhancing the organization's cybersecurity posture by reducing system vulnerabilities by 80% within the first quarter.
- Trained staff on effective use of Qualys and best practices for vulnerability management.
- Achieved compliance with industry standards such as ISO 27001 and GDPR.
- Enhanced overall security awareness and incident response capabilities.
- Monitored performance and conducted regular audits to ensure compliance and effectiveness.
Technical Project / Program Manager
IBM
KOLKATA
09.2015 - 08.2021
- Managing multiple projects with competing priorities.
- Develop and monitor project schedules and timelines to identify and meet critical mile stones.
- Deliver the project on the budgeted cost and track the budget.
- Worked on multiple client account managing their infrastructure projects & Cybersecurity projects.
- Stretch Assignment -1800 servers recovered out of 2300 servers - Mitigating the impact of the server failure due to Ransomware attack and Getting Honda business back on track. (2300 Servers)
- Work on end-to-end project lifecycle starting with gathering project requirements, preparing project high-level plans, analyzing requirements, and preparing SOWs.
- Requirement gathering to start a new project.
- Prepare Project High level plan, analyze requirements & prepare SOW.
- Set up new process and procedures based on the client’s business model and setting up of new delivery model as per the agreed SOW.
- Prepare WBS & assigning tasks at the project & module level.
- Identifying the critical path, deviations & setting the project baseline.
- Managing changes.
- Identifying key stake holders and setting up of communication channel.
- Following and implementing Project Management best practices and methodology in time management, cost management, resource management.
- Identifying potential risks in the project and driving them till closure.
- Drive organization quality initiatives in the project.
- SLM Management.
- Escalation Management.
- Vendor management.
- Tracking the progress of the project throughout its stages and ensuring planned deliverables are produced ensuring successful closure.
- Technical expertise in ITSM Tools like HPSM, HPOM & Service Now.
- Execute the transition as per the plan.
- Publish weekly Transition dashboard incorporating all Transition streams to the stakeholders.
- Responsible for management of the transition project team, internal technical resources, 3rd party suppliers and interface with account team members and client stakeholders.
- Provide project management support for the entire lifecycle of a Transition, to ensure that all legal and project related deliverables are met, and that project status reporting is in place.
- Routing documents amongst the Stakeholder groups (Legal, Compliance, BCM, and BU’s).
- Manage Project change management as per defined controls and processes.
- Lead all Governance reviews with the customer on a daily, weekly and monthly basis.
- Escalate major Transition issues to Management with recommendations for resolution.
- Manage Transition within time and budget constraints and meet the required level of quality.
- Ensure issues are resolved in a timely manner and the appropriate corrective actions are implemented.
- Ensure the engagement team meets service level commitments upon completion of transition
- Provide effective handoffs to the Client Partner and Service Delivery Manager prior to the end of transition
- Ensure smooth handover of the program to the delivery team at the end of the transition and handhold the delivery team during the initial couple of months.
- Bring the engagement to steady state by enabling the delivery team to successfully run the engagement.
- Document the learning’s from Transition at the end of the project and discuss with key stakeholders.
- Project Responsibilities:
- Ability to do remote project management teams through different geographies.
- Proficiency of Project management tools and process.
- To work with different geography teams to deliver the solutions to the different customers.
- To facilitate the delivery of the Solution Maturing phase of the project by managing the development and approval of Server Solutions Organization detailed/matured Technical Solution Document ready for the Implementation phase of the project.
- To work with the Delivery Integration Team to ensure that all relevant Teams within IBM and alliance teams are engaged to deliver the service at Implementation.
- Responsible for remote coordination of infrastructure implementation/integration.
- Estimate initial project cost and timing with the help of project team members of different Geography’s or customers as desired.
- To engage and manage technical resources to deliver the project plan.
- To chair regular Technical Project Review Meetings, Customer facing Meetings (if required), attend TPD Review Meetings and produce all documentation and minutes of meetings.
- To manage risks and issues impacting project deliverables.
- To escalate relevant issues and risks in accordance to the TPD Project Issue and Risk Management Procedure and the account specific Process.
- To manage all changes in accordance to the TPD Change Management Process so preventing the implementation of unauthorized changes and cost exposures.
- Acts as primary interface to the customer, other vendors and all IBM and alliance personnel associated with the project.
Infrastructure Tech Lead & Project Manager
Accenture Services Private Limited
KOLKATA
02.2012 - 09.2015
- During this period, I was part of the Global Project Management Team, responsible for delivering project services to about FORTY Global Delivery Centers of Accenture. I have Managed the following IT Infrastructure projects during this tenure.
- Global Audit & Inventory Project
- SEPM Infrastructure build
- Citrix Implementation Project
- Software Distribution Project
- PPM (Portfolio Process Management) Application solution
- Responsibilities
- I managed / delivered multiple infrastructure related projects across the Global
- Delivery Centers of Accenture keeping costs under control and on time as agreed with the client.
- I engaged with key stake holders across Delivery Centers and the sending Geo on a day to day basis for the successful delivery of the projects.
- I planned, executed, managed and tracked SEPM infrastructure build for all the 4 geo's of Accenture to setup Geo distribution Servers for definitions distribution to the regional GUP Servers.
- I initiated the build and deployment of PPM (Portfolio Process Management)
- Application to track Project health and status and successfully handed over to the PMO team to Manage reporting as part of the BAU process.
- I planned and managed failover testing on high availability environments within the Accenture environment. The criteria were to provide successful failover testing twice a year for almost all components.
- I ensured the various Accenture technical teams / resources are in place at the appropriate skill and knowledge level for the successful delivery of the Accenture Project Services projects.
- I did Weekly reporting of the progress of the projects internally and externally in terms of delivery targets and schedule, budgets, KPIs, quality, risks, issues, etc.
- I project managed end to end (initiation, planning, execution, closure) of Infrastructure / solutioning projects for the business applications, within the specified time and budget and quality.
Infrastructure Tech Lead
Accenture Services Private Limited
KOLKATA
11.2011 - 02.2012
- As a Senior System Analyst responsible for managing the windows based servers and maintain entire virtual server infrastructure. My activities in System Analyst include –
- Tech Lead – Supporting 26 Clients’ infrastructure
- Datacenter Administration/UCS/Active Directory/Vmware/SCCM
- Working Closely with SDMs/ITSM process flow setup
- Incident/Change/Problem management
- Working with large data center having 900 Servers, centric hardware like IBM, HP and Dell Blade servers.
- Managing Virtual Datacenter with VMware ESXi
- Provide L2 support for VMware related issues
- Supporting EMC Replication Manager
- Working with Cisco UCS to provide L1 support
- Support applications hosted in Citrix Xenapp
- Advanced troubleshooting of issues such as Active Directory, LDAP, GPO design, Transferring and seizing of FSMO roles as per the requirements. Role Based Services rights delegation, Sysvol, Default Group policy, DHCP & DNS naming and records
- Configuring, monitoring and troubleshooting of Windows NT, 2000, 2003 R2 and 2008 Servers for different application as per the company’s requirement
- Remote administration of servers by using terminal service, RDP, VNC for any problem across global offices related to Microsoft Windows operating system.
- Responsible of Installing, Configuring & Maintaining of WSUS 3.0 for Microsoft Patch Management.
- SPOC for Project patching activity and compliance with SCCM 2012
- Administering and monitoring Enterprise Antivirus and spyware using Symantec and Microsoft Forefront Security Suite.
- Coordinate with other supporting teams like Storage, Backup and Monitoring etc.
- Backup Tech Lead
- Handing end-to-end Project Transition/KT/ITSM process flow setup
- Active Directory/HP Blade Matrix/Server Technologies/Vmware
Infrastructure Project Manager
Accenture Services Private Limited
Bangalore
03.2010 - 10.2011
- The Infrastructure Project Manager (IPM) is responsible for managing all infrastructure aspects of a project from planning through implementation. They may be assigned to one or multiple projects depending on the infrastructure scope of each project. In managing the project, they will need to work with the appropriate people from the application capability areas as well as with the other appropriate teams. The IPM needs to ensure that their project is completed on schedule, within budget, and that the final product meets the business contract, meets the sponsor's expectations, technical, and established quality requirements. The IPM also needs to make sure they are managing their project consistent with Technology PPM Team standards.
- Key Responsibilities:
- Manage the overall ownership of the infrastructure aspects of the approved project.
- Understand and communicate to all appropriate parties the scope of the project.
- Hold kickoff meeting with the appropriate team members assigned to the project; the project will act as a virtual team led by the IPM
- Engage the appropriate infrastructure teams in the project.
- Ensure to review estimates & estimating assumptions for the project's schedule, effort, & cost.
- Ensure Technical Architecture reviews are done as needed to ensure the infrastructure components of the project work together, are consistent with the architecture blueprint, meet the project objectives, and meet performance requirements of the project. This is following the Architecture Governance process.
- Walk through Roles & Responsibilities with the application PM resource at the beginning of the project to ensure there is no confusion between roles.
- Walk through Roles & Responsibilities with the Technical Architecture resource at the beginning of the project to ensure there is no confusion between roles.
- Ensure the project is following corporate security policies.
- Ensure project goals and timelines are communicated to all appropriate team members.
- Oversee the infrastructure estimates for a project by working with the estimation teams for all types of projects.
- Manage the infrastructure budget for a project, this will require understanding the resource assumptions for each team used during estimating and confirming what resource level is assigned to the project against these estimating assumptions. This will also mean managing the % of work onshore and offshore based on the estimating assumptions. If there are differences, these need to be discussed right away so appropriate action can be taken to keep the project within budget
- Ensure key dependencies across teams and with the application teams are understood by project team members, documented using the standard project plan template, and managed / reviewed with project team members weekly.
- Ensure all resources have tasks available to them before or within 8 hours of the task being started.
- Obtain the appropriate approvals and sign-off of the project plan for the infrastructure aspects of the project.
- Ensure issues / risks are managed in SMS.
- The IPM needs to make sure all issues / risks are assigned and being worked on by the appropriate project team member.
- The IPM needs to track / manage all issues / risks for a project escalating as needed to help ensure issues do not impact the delivery of the project.
- The IPM also plays a risk management role for the project which means that while working with the team members in understanding current status and open issues, the IPM needs to;
- Assess the risk to the project for decisions being made and take appropriate action
- Address the potential change
- Ensure a mitigation plan put in place
- Ensure the project follows the defined BBTG methodology and that the appropriate infrastructure deliverables / activities are completed. This includes BBTG Methods documents, physical environment / infrastructure builds, performance tests, and operational readiness activities.
- Ensure the methods Waiver Form is complete for all deliverables outlined in the Tailoring Guide that are not being done.
- Ensure all needed signatures are obtained for project deliverables.
- Produce a Deliverable Tracker using the standard template (note each application capability area might have different templates such that the IPM should confirm the standard at the beginning of the project). This needs to be managed weekly/monthly.
- Ensure infrastructure project deliverables are stored and managed in a version controlled environment (note each application capability area might have different standard such that the IPM should confirm the standard at the beginning of the project)
- Manage infrastructure scope for the project and gain agreement and approval of scope changes.
- Manage infrastructure RFC’s following the standard RFC process.
- Hold periodic project status meetings.
- Producing a weekly status report for the infrastructure aspects of the project using the standard template (note each application capability area might have different templates such that the IPM should confirm the standard at the beginning of the project)
- Communicate to project members how their work assignments relate to and help to achieve project objectives.
- Facilitate a Project Review meeting at the end of the project when appropriate, reviewing estimates to actual as well as key lessons learned from the project to help improve future project delivery.
Infrastructure Team Lead
Accenture Services Private Limited
Bangalore
12.2008 - 02.2010
- Team Lead in L2-Retail Support for BEST BUY Client, the Largest Electronics Retail giant in USA.
- Managing a team of 15+ resources towards providing L2 remote technical support
- Providing Remote L2-Support to over 1200 Retail Stores in US/CANADA/UK/MEXICO
- Key Achievement:
- Successfully transitioned retail support process for Best Buy to offshore and ensured smooth functioning of the process till date
- Played a pivotal role in growth/expansion of the team
Shift Lead
Accenture Services Private Limited
Bangalore
06.2006 - 11.2008
- Acting Shift Lead & Sending Shift Handouts
- Sending Outage Notifications & Taking care of Web tickets
- First contact for any Client Outages or Production Outages
- Looking into Issues with Novell & worked on Lotus Notes 6.5
- Issues with User’s Active Directory, Enterprise ID Processing & Exchange Servers
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Subject Matter Expert (Resolution Specialist - L2)
Wipro Technologies
KOLKATA
06.2004 - 04.2006
- Worked as a senior consultant and Subject Matter Expert
- Assisting a team of 14 members as Resolution Specialist for Technical Support
- Mentored junior team members, contributing to their professional growth and development.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Installed, configured, and monitored new system features based on user needs.
- Optimized subject matter content by conducting extensive research and incorporating industry trends.
Subject Matter Expert
Manjushree InfoTech
KOLKATA
08.2003 - 06.2004
- Handling outbound calls for US&UK
- Giving online demonstration to Doctors on Medical Software and Market Surveys
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Mentored junior team members, contributing to their professional growth and development.
Education
Master of Business Administration (MBA) - Project Management
Sikkim Manipal University
Kolkata05.2014
Skills
Infrastructure Project & Program Management (Agile, Waterfall)
Stakeholder Engagement / Management
Service Delivery Management & Operations Management
Team Building & Leadership
Account Delivery Management and Cost Management
Risk Management
Release Management
Security & Compliance
Transition & Transformation
Service Delivery Management
Business Communications
Project Finance
Business Continuity Plan & DR
People Management
Process Improvement
Certification
Project / Program Management Certifications:
Accomplishments
- Project/Program Manager: I mentored project managers for various accreditations and certifications. I also took multiple sessions on project management tools & Release Management. I have trained more than 250 resource on Release Management.
- Received Bronze Award from client on successful project delivery in Fujitsu 2023.
- Received STARS Big Thank You Award for giving training to 250 people on “Release Management” in Fujitsu 2022.
- Received manager Choice Award in IBM 2019
- Received Advisory Project Manager at the Experienced level in the Career Framework in IBM 2016
- Customer Satisfaction: Achieved an 80% increase in customer satisfaction through effective client relationship management.
- Process Efficiency: Improved process efficiency by 20%, earning an Efficiency Improvement Award.
- Revenue Growth: Contributed to business growth, achieving revenue increase of approximately $1.25 and $1.5 Million in 2023/24.
- Business Revenue Growth: Identified a new requirement opportunity for account resource support for projects and BAU, which contributed to substantial revenue growth for India Delivery Center.
- Security System Overhaul: Led a security upgrade at Microsoft, reducing incident rates by 50% and enhancing system security.
- Stakeholder Engagement:
- Serve as the primary liaison between stakeholders, including senior leadership, IT teams, and external partners.
- Regularly update stakeholders on project progress, ensuring clear communication on key milestones, risks, and challenges.
- Ensure alignment of security strategy with business needs, and foster cross-functional collaboration to deliver security solutions.
- Security Strategy Execution:
- Oversee the integration and execution of multiple security projects within the strategy, such as:
- Define project scope, goals, and deliverables aligned with business objectives and security requirements.
- Develop detailed project plans, including timelines, resource allocation, and budget, ensuring adherence to deadlines and financial constraints.
- Manage project risks and issues, escalating them when necessary and identifying mitigating actions.
- Drive consistent communication and coordination between security teams, IT departments, business units, and third-party vendors.
- Process Improvement & Reporting: Continuously evaluate project performance and security posture, suggesting improvements where necessary.
- Create detailed reports for senior management, documenting progress, outcomes, and any issues encountered.
- Implement best practices for project management in the execution of security initiatives.
- Team Leadership and Coordination:
- Coordinate efforts between project teams, ensuring alignment and the efficient use of resources.
- Provide leadership, guidance, and mentorship to project team members.
- Foster a collaborative and results-oriented team environment.
- Timely Release Management: Ensured timely delivery of all quarterly planned changes.
- Successful Audit: Successfully closed external and internal audits with minimal non-conformities
Competencies
- Throughout my professional and educational opportunities, I have consistently earned more responsibilities by exceeding expectation. Education, Oil & Petroleum, Food, Logistics, Aviation, travel & leisure are some of the sectors that I have been connected with. Information Security Management Systems (ISMS) | Governance, Risk and Compliance (GRC), ISO 27001/2, PCI-DSS, NIST, SOC II | Critical and Analytical Thinking | IT Risk and Controls Assessment.
- Third Party Service Provider Assessment | IT Service Management Reviews | IT Security Internal Audits | Relationship and Stakeholder Management | Strategic, Managerial and operational activities surrounding Information Security. History of achieving cost savings and enhancing system functionality, along with great Inter-Personal, Account Delivery Management, Project/Program Management, People Management, Security & Compliance and Business Management Skills.
- Good understanding of Service Level Management, Problem Management, Service Desk and Incident Management & Change Management. Working knowledge of Data Center Deployments, DC Migrations, Services offered in Private Cloud Environments, Six Sigma, Project Management Methodologies (PMI, Agile, Water Fall and PRINCE2)
Timeline
Program Manager
Fujitsu Consulting India Ltd
06.2022 - 06.2024
Senior Project Manager
Tata Consulting Services
02.2022 - 06.2022
Project / Program Manager
Kyndryl
09.2021 - 01.2022
Technical Project / Program Manager
IBM
09.2015 - 08.2021
Infrastructure Tech Lead & Project Manager
Accenture Services Private Limited
02.2012 - 09.2015
Infrastructure Tech Lead
Accenture Services Private Limited
11.2011 - 02.2012
Infrastructure Project Manager
Accenture Services Private Limited
03.2010 - 10.2011
Infrastructure Team Lead
Accenture Services Private Limited
12.2008 - 02.2010
Shift Lead
Accenture Services Private Limited
06.2006 - 11.2008
Subject Matter Expert (Resolution Specialist - L2)
Wipro Technologies
06.2004 - 04.2006
Subject Matter Expert
Manjushree InfoTech
08.2003 - 06.2004
Master of Business Administration (MBA) - Project Management
Sikkim Manipal University