Mohmmed Suhail
Bangalore
Summary
Dynamic professional with a proven track record at HDFC Bank, excelling in problem-solving and customer satisfaction. Recognized for exceptional service delivery and effective communication skills, I thrive in fast-paced environments. My ability to train teams and enhance service quality has consistently driven results, ensuring optimal client experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
CIC
HDFC Bank
Bangalore
07.2023 - Current
- Achieved high customer satisfaction through innovative problem-solving techniques.
- Received recognition from management for delivering exceptional customer service.
- Managed various product loans, including CD, PL, and BL.
- Conducted investigations of lapses and suspects, issuing warnings and terminations per HR policy.
- Trained sales team on product knowledge to enhance service delivery.
- Sampled applicant mail and monitored reports on turnaround time (TAT).
SR FSM
ICICI Prudential Life Insurance
Bangalore
4 2022 - 9 2022
- Collaborated in team projects, showcasing effective interpersonal and collaborative skills.
- Delivered compelling verbal and written communications across various platforms.
- Engaged new customers with clear, persuasive sales presentations.
- Prepared quotations tailored to customer age demographics.
- Trained employees at other branches to ensure consistent service quality.
Service Advisor
Car Medics
Bangalore
3 2020 - 2 2022
- Created estimates by analyzing costs for materials, supplies, and labor.
- Maintained customer satisfaction standards to consistently exceed targets.
- Documented problems and corrective actions for accurate record-keeping.
- Recommended additional services to customers to achieve upsell objectives.
- Educated customers on maintenance protocols to ensure optimal vehicle condition.
- Resolved customer issues through complex problem-solving techniques.
Senior Operations Representative
Concentrix Dusk Private limited
Bangalore
12 2017 - 12 2019
- Managed client emails regarding work-related inquiries to ensure prompt responses.
- Investigated and resolved invoice-related issues to enhance processing efficiency.
- Maintained quality standards across services provided to clients.
- Determined appropriate discounts based on customer profiles and usage patterns.
- Assisted team in allocating tasks effectively to optimize workflow.
- Handled escalated customer queries for both Electric and Gas accounts via email and phone, achieving satisfactory resolutions within 24 hours.
Education
BBA - Commerce
Reva Institutions of management studies
Bangalore 2017
Skills
- Problem solving and decision making
- Effective oral and written communication
- Interpersonal communication
- Work ethic
- Telephone etiquette
- Organization and time management
- Multitasking skills
- Flexibility and adaptability
Languages
2
Timeline
CIC
HDFC Bank
07.2023 - Current
SR FSM
ICICI Prudential Life Insurance
4 2022 - 9 2022
Service Advisor
Car Medics
3 2020 - 2 2022
Senior Operations Representative
Concentrix Dusk Private limited
12 2017 - 12 2019
BBA - Commerce
Reva Institutions of management studies
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