Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Hobbies
International Exposure
Hobbies
International Exposure
Generic
MOHNISH SINGH

MOHNISH SINGH

Global Director Of Sales
Kolkata

Summary

Competent, diligent & extremely efficient professional with over 14 years of rich experience in managing the entire gamut of operations and functions related to Service & Travel Technology Industry. Strong background in public relations, business development, general administration, and customer relations. Demonstrated capabilities in evolving innovative sales and promotional strategies, training and development, and team management. Wide exposure to a variety of clients from diverse backgrounds and recognition from past and previous employers for successful maintenance of international standards and utmost commitment to work. An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
7
7
Certificates
4
4
Languages

Work History

Global Director of Sales

Wayaj Inc
New York (Remote)
04.2022 - Current
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Created plans and communicated deadlines to complete projects on time.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Developed team communications and information for meetings.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Educated more than 2000 hotels, Tourism Board, Airlines & Travel Agents worldwide on Sustainability and Carbon offset Program
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Global Sales Head

eRevMax Inc (RateTiger & Live OS)
Kolkata
09.2017 - 03.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responsible for: Assistant Manager Sales Executives & Management Trainee
  • Entrusted with the responsibility of client relationship management to assure business development of key chain accounts & Areas
  • Report on the daily developments & activities of business development to DOS
  • Assisting Director of Sales & COO for preparing appropriate forecasting reports and strategies to visualize market scenario and develop long range plans for the portfolio of accounts which is linked to the Company’s Annual Business Plan
  • Assisting Director of Sales & COO to analyze trends and data to develop selling strategies to cope with changing needs
  • Issuing client contracts and responsible for obtaining required deposits and final billing statements Assisting to conduct annual Performance Development Discussions with employees and to support them in their professional development goals
  • Assisting in the recruitment and selection of sales employees
  • Key Account Health Check up and renewing the contracts
  • Reviewed existing client list and developed strategies to increase sales.
  • Conducted research, gathered information from multiple sources and presented results.
  • Handled 15 calls per day to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Delivered services to customer locations within specific timeframes.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Sales Manager Travel Trade

Lemon Tree Hotels
Kolkata
03.2017 - 09.2017
  • Entrusted with the responsibility of client relationship management to assure business development of key corporate accounts
  • Report on the daily developments & activities of business development to Director of Sales
  • Assisting Director of Sales for preparing appropriate forecasting tools and strategies to visualize market scenario and develop long range plans for the portfolio of accounts which is linked to the Hotel’s Annual Business Plan
  • Assisting Director of Sales to analyze trends and data to develop selling strategies to cope with changing needs
  • Sourcing business from Kolkata for pan India
  • Responsible for Rooms & Event sales target achievement and develop appropriate product positioning to ensure changing market trends are accounted for.

Sales Manager

Park Hyatt Chennai
Chennai
08.2016 - 03.2017
  • Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Interpreted sales and pricing policies to departmental personnel and customers.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
  • Targeted and prospected for new business through telemarketing, individual creativity and innovation.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Researched competitors' activities and products to uncover new trends
  • Closed lucrative sales deals using strong negotiation and persuasion skills
  • Established and cultivated solid business relationships with new or existing customers
  • Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM

Corporate Sales Manager

Novotel Hyderabad Convention Centre, Hyderabad International Convention Centre
Hyderabad
08.2014 - 09.2015
  • Entrusted with responsibility of client relationship management to assure business development of key corporate accounts
  • Report on the daily developments & activities of business development to Director of Sales
  • Assisting Director of Sales for preparing appropriate forecasting tools and strategies to visualize market scenario and develop long range plans for portfolio of accounts which is linked to Hotel’s Annual Business Plan
  • Define and develop the market to meet anticipated customer expectations and organizational business forecast of the portfolio
  • Assisting Director of Sales to analyze trends and data to develop selling strategies to cope with changing needs
  • Maintaining professional, close contact with customers, guests and competition to earn goodwill and incorporate recommended changes in services and amenities
  • Sourcing business from feeder city (Hyderabad & Kolkata) for Park Hyatt Chennai.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Grew market penetration and sales figures by leveraging Client relationships and personally overseeing negotiations resulting in 60% revenue increase.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Sales Manager

Hyatt Regency Kolkata
Kolkata
01.2011 - 05.2014
  • Entrusted with the responsibility of client relationship management to assure business development of key corporate accounts
  • Report on the daily developments & activities of business development to Director of Sales
  • Assisting Director of Sales for preparing appropriate forecasting tools and strategies to visualize market scenario and develop long range plans for the portfolio of accounts which is linked to the Hotel’s Annual Business Plan
  • Assisting Director of Sales to analyze trends and data to develop selling strategies to cope with changing needs
  • Sourcing business from Delhi & NCR Region
  • Oversees all convention center contract creation and fulfills all client needs
  • Issuing client contracts and responsible for obtaining required deposits and final billing statements Attends weekly event planning meetings with Operations and Food & Beverage staff
  • Responsible for Rooms & Event sales target achievement and develop appropriate product positioning to ensure changing market trends are accounted for.

Guest Relation Manager

Kingfisher Airlines Limited
Mumbai
08.2010 - 12.2010
  • Reporting to Airport Manager & Terminal Head Independently handled the overall functional management
  • Conceptualize & implement measures for enhancing operational efficiency while performing as Guest Relation Officer for Inflight,Arrivals and Departure at Netaji Subhas Chandra Bose International Airport & Chhatrapati Shivaji Maharaj International Airport
  • Improved operations through consistent hard work and dedication.
  • Entrusted with the responsibility of client relationship management to assure satisfactory service and speedy problem solving
  • Surveyed guests to check for areas in need of improvement.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Remained available 14 hours daily to respond to guest needs, complaints or inquiries.

Operation Trainee Sales

The Oberoi Grand
Kolkata
02.2009 - 02.2010


  • Monitored company inventory to keep stock levels and databases updated.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Handled 40 calls per day to address customer inquiries and concerns.
  • Serviced Key Accounts like CII, ICC , FICCI & TBI
  • Responsible for Event and Room Sales
  • Responsible for Competition Check and prepare reports.

Management Trainee

Kuoni India Pvt Ltd, SOTC
Kolkata
02.2008 - 01.2009
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Sat in on disciplinary hearings to learn about conflict resolution in workplace.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Purchased or requisitioned supplies and equipment to facilitate timely delivery of services.
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Qualifying local Travel Agents under SOTC preferred program
  • Reporting to Branch Manager with daily sales activity
  • General office Administration

Education

Bachelor of Commerce - Commerce

V.B.S PURVANCHAL UNIVERSITY
Uttar Pradesh, India
06.2007 - 06.2010

Diploma in Airlines , Hospitality & Travel - Airlines, Hospitality and Tourism

Frankfinn Institute
Kolkata
05.2007 - 07.2008

Skills

    Sales proficiency

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Software

Opera 5

MS Office

Delphi

Passkey by Groupmax

Cvent

Accor Sales Application

Microsoft Teams

Channel Manager

CRS

Mondaycom

Microsoft Dynamics

Pipedrive

Certification

Travel Tech APAC 2021 Member Panel

Interests

Traveling the World

Language exchange

Cooking

Timeline

Global Director of Sales

Wayaj Inc
04.2022 - Current

Travel Tech APAC 2021 Member Panel

07-2021

Global Sales Head

eRevMax Inc (RateTiger & Live OS)
09.2017 - 03.2022

Sales Manager Travel Trade

Lemon Tree Hotels
03.2017 - 09.2017

101 Certified Sales Personal in Sales & Marketing by Lemon Tree Hotels

03-2017

Sales Manager

Park Hyatt Chennai
08.2016 - 03.2017

Brand Ambassador for Accor Hotels

02-2015

Corporate Sales Manager

Novotel Hyderabad Convention Centre, Hyderabad International Convention Centre
08.2014 - 09.2015

HYSTAR Gold by Hyatt Hotels

09-2013

Hyatt International Certified Sales personal in Sales & Marketing. Completed Driving customer Preference I & II

05-2013

E-trainings in Hyatt Learning Centre including “Becoming a Manager”, “Giving and receiving Feedback”, “Budgeting”, “Service Excellence”, “E-Marketing”, “Partnership Marketing”, “Performance Planning”, “Coaching Skills”, “Time & Task Management”

05-2013

Sales Manager

Hyatt Regency Kolkata
01.2011 - 05.2014

Guest Relation Manager

Kingfisher Airlines Limited
08.2010 - 12.2010

Operation Trainee Sales

The Oberoi Grand
02.2009 - 02.2010

Diploma in Hospitality, Airlines & Travel

02-2008

Management Trainee

Kuoni India Pvt Ltd, SOTC
02.2008 - 01.2009

Bachelor of Commerce - Commerce

V.B.S PURVANCHAL UNIVERSITY
06.2007 - 06.2010

Diploma in Airlines , Hospitality & Travel - Airlines, Hospitality and Tourism

Frankfinn Institute
05.2007 - 07.2008

Hobbies

Indoor Gardening & Ornamental Fishing

International Exposure

Singapore, Dubai, Thailand, Vietnam, France, Germany, Prague & SriLanka

Hobbies

Indoor Gardening & Ornamental Fishing

International Exposure

Singapore, Dubai, Thailand, Vietnam, France, Germany, Prague & SriLanka

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MOHNISH SINGHGlobal Director Of Sales