Mohnish Vardam
Startups & Retail Operations Professional
Dombivli
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Regional Manager Monetisation
Nobrokerhood
01.2024 - Current
- Understanding clients business, identifying their marketing problems, and collecting the marketing campaign brief
- Plan the advertising campaign basis the brief and get a go-ahead from clients to execute the advertising campaign
- Collaborate with internal teams to ensure that the campaigns are performing/executed as per the commitment.
City Operations Manager
Nobrokerhood
09.2023 - 12.2023
- Recruit high performance field operators including interviewing, hiring, monitoring,employee feedback and documentation, counselling and coaching, and performance management improvement when required. And also Identify staffing needs.
- Work with senior management to set monthly and quarterly team targets and devise plan of action
- Motivating team members for high performance and providing updates/upskilling team members whenever required.
- Preparing quality metric with help of PIA team to ensure hygiene in cities
Deputy City Operations Manager
Nobrokerhood
08.2022 - 08.2023
- Conducted implementation and onboarding sessions and trained clients on the effective use of the SaaS product, ensuring their adoption and utilization of our software platform.
- Coordinated with KAM and back-end support teams for new activations and processing.
- Resolving technical issues and offering the customer technical assistance.
- 100% Onboarding Target Achieved & Received Best Deputy City Operations Pan India March,September & December Month.
Area Operations Manager
Swiggy Instamart
03.2022 - 08.2023
- Handling 4 Stores in Navi Mumbai Region (Vashi, Sanpada, Nerul, Seawoods)
- Handling team of 150 members including managers
- Daily delivering 4000 orders a day from my region
- Handling operations metrics (order to bill - 2.5 minutes)
- Launching new stores with 100% rack mapping & accuracy
- Adhering to all process & trackers 100%
- Looking after all process & HR formalities including interview lineups, salary concern, staff training
- Customer complaints very minimum of 0.5% adhering.
Department Manager
Reliance Retail Signature Store BKC
01.2021 - 03.2022
- Handling all sub-departments of Food Category which includes Farm Fresh Processed Food Non Food Staples Categories that include Daily operations, customer service and fulfill customer needs
- Check Daily Visual Merchandising and Stock Fill Rate
- Coordinator with vendors related supply and supply issue
- Checking Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily Control Damage and Expiry.
Department Manager
Future group Big Bazaar Gen Nxt Atria
09.2017 - 01.2021
- Handling Food Category which includes Farm Fresh Processed Food Non Food Staples Categories that take include Daily operations, customer service and fulfill customer needs
- Check Daily Visual Merchandising and Stock Fill Rate
- Coordinator with vendors related supply and supply issue
- Checking Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily Control Damage and Expiry.
Department Manager
Godrej Nature Basket world food store
02.2016 - 08.2017
- Handing all shifts which includes taking care of operations, customer service & managing team
- Coordinating with vendors relating to stocks and supply issue
- Checking Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily cash sale Report and MIS Report
- Control Damage and Expiry
- Corporate visit to take bulk order of hampers
- Take care of inventory and indents.
Assistant Restaurant Manager
McDonald's
06.2014 - 10.2015
- Handing rotational shift which includes taking care of operations, customer service and handling whole team with complete SOP and 100% process
- Check Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily cash sale Report and MIS Report
- Control Damage and Expiry
- Take care of SAP and GRN
- Take care of inventory and daily indent of raw material and food stock.
Education
B Sc In Hospitalilty Studies -
Skills
Workload Management
undefinedAccomplishments
- Received appreciation letter from Front Office department and Food and Beverage department from ITC Maratha A Luxury Collection 5 star Hotel
Personal Information
Total Experience: 10+ years in Startups,Ecommerce, Retail & QSR Industry
Certification
Best Deputy City Operations Manager Pan India Onboarding
Timeline
Assistant Regional Manager Monetisation
Nobrokerhood
01.2024 - Current
City Operations Manager
Nobrokerhood
09.2023 - 12.2023
Best Deputy City Operations Manager PanIndia Onboarding
09-2023
Best Deputy City Operations Manager Pan India Onboarding
03-2023
Deputy City Operations Manager
Nobrokerhood
08.2022 - 08.2023
Area Operations Manager
Swiggy Instamart
03.2022 - 08.2023
Department Manager
Reliance Retail Signature Store BKC
01.2021 - 03.2022
Department Manager
Future group Big Bazaar Gen Nxt Atria
09.2017 - 01.2021
Department Manager
Godrej Nature Basket world food store
02.2016 - 08.2017
Assistant Restaurant Manager
McDonald's
06.2014 - 10.2015
B Sc In Hospitalilty Studies -
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