Mohnish Vardam
Startups & Retail Operations Professional
Dombivli
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Regional Manager Monetisation
Nobrokerhood
01.2024 - Current
- Understanding clients business, identifying their marketing problems, and collecting the marketing campaign brief
- Plan the advertising campaign basis the brief and get a go-ahead from clients to execute the advertising campaign
- Collaborate with internal teams to ensure that the campaigns are performing/executed as per the commitment.
City Operations Manager
Nobrokerhood
09.2023 - 12.2023
- Recruit high performance field operators including interviewing, hiring, monitoring,employee feedback and documentation, counselling and coaching, and performance management improvement when required. And also Identify staffing needs.
- Work with senior management to set monthly and quarterly team targets and devise plan of action
- Motivating team members for high performance and providing updates/upskilling team members whenever required.
- Preparing quality metric with help of PIA team to ensure hygiene in cities
Deputy City Operations Manager
Nobrokerhood
08.2022 - 08.2023
- Conducted implementation and onboarding sessions and trained clients on the effective use of the SaaS product, ensuring their adoption and utilization of our software platform.
- Coordinated with KAM and back-end support teams for new activations and processing.
- Resolving technical issues and offering the customer technical assistance.
- 100% Onboarding Target Achieved & Received Best Deputy City Operations Pan India March,September & December Month.
Area Operations Manager
Swiggy Instamart
03.2022 - 08.2023
- Handling 4 Stores in Navi Mumbai Region (Vashi, Sanpada, Nerul, Seawoods)
- Handling team of 150 members including managers
- Daily delivering 4000 orders a day from my region
- Handling operations metrics (order to bill - 2.5 minutes)
- Launching new stores with 100% rack mapping & accuracy
- Adhering to all process & trackers 100%
- Looking after all process & HR formalities including interview lineups, salary concern, staff training
- Customer complaints very minimum of 0.5% adhering.
Department Manager
Reliance Retail Signature Store BKC
01.2021 - 03.2022
- Handling all sub-departments of Food Category which includes Farm Fresh Processed Food Non Food Staples Categories that include Daily operations, customer service and fulfill customer needs
- Check Daily Visual Merchandising and Stock Fill Rate
- Coordinator with vendors related supply and supply issue
- Checking Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily Control Damage and Expiry.
Department Manager
Future group Big Bazaar Gen Nxt Atria
09.2017 - 01.2021
- Handling Food Category which includes Farm Fresh Processed Food Non Food Staples Categories that take include Daily operations, customer service and fulfill customer needs
- Check Daily Visual Merchandising and Stock Fill Rate
- Coordinator with vendors related supply and supply issue
- Checking Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily Control Damage and Expiry.
Department Manager
Godrej Nature Basket world food store
02.2016 - 08.2017
- Handing all shifts which includes taking care of operations, customer service & managing team
- Coordinating with vendors relating to stocks and supply issue
- Checking Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily cash sale Report and MIS Report
- Control Damage and Expiry
- Corporate visit to take bulk order of hampers
- Take care of inventory and indents.
Assistant Restaurant Manager
McDonald's
06.2014 - 10.2015
- Handing rotational shift which includes taking care of operations, customer service and handling whole team with complete SOP and 100% process
- Check Food Quality and Food shelf life
- Train staff about products and sale
- Responsible for daily sale growth and Wastage
- Daily cash sale Report and MIS Report
- Control Damage and Expiry
- Take care of SAP and GRN
- Take care of inventory and daily indent of raw material and food stock.
Education
B Sc In Hospitalilty Studies -
Skills
Workload Management
Potential enough to take challenges
SAP knowledge MS word Excel Power point presentation Stock inventory
Workload Management
Operations Management
Staff Development
Customer Relations
Sales management
Workload Management
Accomplishments
- Received appreciation letter from Front Office department and Food and Beverage department from ITC Maratha A Luxury Collection 5 star Hotel
Personal Information
Total Experience: 10+ years in Startups,Ecommerce, Retail & QSR Industry
Certification
Best Deputy City Operations Manager Pan India Onboarding
Timeline
Assistant Regional Manager Monetisation
Nobrokerhood
01.2024 - Current
City Operations Manager
Nobrokerhood
09.2023 - 12.2023
Best Deputy City Operations Manager PanIndia Onboarding
09-2023
Best Deputy City Operations Manager Pan India Onboarding
03-2023
Deputy City Operations Manager
Nobrokerhood
08.2022 - 08.2023
Area Operations Manager
Swiggy Instamart
03.2022 - 08.2023
Department Manager
Reliance Retail Signature Store BKC
01.2021 - 03.2022
Department Manager
Future group Big Bazaar Gen Nxt Atria
09.2017 - 01.2021
Department Manager
Godrej Nature Basket world food store
02.2016 - 08.2017
Assistant Restaurant Manager
McDonald's
06.2014 - 10.2015