Mohomed Riaz Khan

• Experience in performing troubleshooting, managing technical support team and provided solutions to all complex.
• Collaborated with internal teams to develop custom products for unique client

requirements, resulting in successful project completions

• Supported new product launches through seamless integration of new technologies into existing support frameworks.
• Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
• Coordinated with sales teams to provide pre-sales and post-sales technical assistance for potential clients.
• Contributed to company growth by identifying upsell opportunities during client interactions and coordinating closely with sales teams.

• Established long-lasting relationships with key customers through excellent communication, understanding their needs, and providing tailored solutions.
• Collaborated with internal teams to develop custom products for unique client requirements, resulting in successful project completions.
• Enhanced customer satisfaction levels by resolving post-sales issues promptly and professionally while maintaining open lines of communication throughout resolution efforts.
• Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
• Utilized creative problem-solving skills to overcome technical challenges in the sales process.
• Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.

• Provided technical assistance to customers in person and remotely
• Installed and configured software and hardware
• Increased customer satisfaction by providing timely technical support and resolving issues effectively.
• Managed multiple simultaneous projects, prioritizing tasks based on deadlines and resource availability.
• Performed scheduled service work, installations, testing and repairs.
• Developed technical manuals which served as an essential reference guide for other team members and end-users, enabling them to understand the system better and troubleshoot issues effectively.
• Offered troubleshooting via voice and text chat, maintaining resolution rates of 100%.