MOHONA PAL

• Conducted documentation, case management, and data updates using Salesforce platform.
• Resolved escalated customer concerns related to international payment disbursements.
• Handled high-volume inbound calls and provided prompt resolutions.
• Liaised with internal teams for cross-department issue handling.
• Analyzed system and process gaps to deliver actionable solutions.

Achievements:

- Zero client escalations.

- Recognized for consistent productivity and solution- driven approach.

• Performed quality checks and inspection reports for semiconductor circuits.
• Tracked login/logout details and submitted HR reports.
• Monitored productivity output for smooth operations.
• Conducted audits and reviewed plans/specs
• Approved vouchers for miscellaneous expenses and urgent spares.

Achievements:

- Supervised testing and delivery of 2 lakh+ semiconductor circuits.

- Improved overall team efficiency as Team Lead.

• Managed customer interactions, sales pitches, and quotation preparation.
• Negotiated pricing to maximize company profit margins.
• Raised PRs and coordinated with procurement, stores, and accounts.
• Streamlined delivery process to meet deadlines.

Achievements:

- Increased brand visibility with timely deliveries.

- Built strong customer relationships.

- Achieved strong sales margins through negotiation.