MOHSIN AHMED
Area Manager
Bengaluru
Summary
Dynamic and results-driven Area Manager with 6+ years of experience in hospitality leadership, specializing in multi-unit operations, sales growth, and profitability optimization. Proven expertise in team training, cost control, and conflict resolution, driving employee retention and operational efficiency. Adept at developing marketing strategies, enhancing customer satisfaction, and overseeing daily operations to deliver exceptional results. Committed to achieving organizational goals through strategic leadership and innovative problem-solving.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Area Manager
Dalmoro's
11.2024 - Current
- Reduced operational costs by negotiating contracts with vendors and suppliers, while improving service quality.
- Led cross-functional teams to design innovative solutions, enhancing customer experience, and operational efficiency.
- Ensured 100% compliance by updating processes to meet legal and regulatory standards.
- Boosted decision-making speed and accuracy by implementing data-driven strategies.
- Designed a staff training program to maintain high customer service standards.
- Developed KPIs to track performance and align operations with business goals.
- Analyzed customer feedback to identify trends and drive service improvements.
- Mentored teams to consistently exceed performance targets.
Restaurant Manager
Nando's
07.2019 - 11.2024
- Joined as a Management Trainee and progressed to Restaurant Manager, facilitating operations across multiple outlets.
- Drove significant sales growth through strategic initiatives, achieving a specific percentage or revenue increase.
- Trained shift leaders on cost-effective techniques, improving gross profit margins.
- Reduced wastage and maintained a positive P&L through effective cost-control measures.
- Increased employee retention by resolving conflicts proactively, and fostering a positive work environment.
- Developed and implemented marketing strategies, boosting brand awareness, and attracting new customers.
- Maintained high customer satisfaction by ensuring prompt, friendly service, and addressing feedback promptly.
- Oversaw daily operations, including scheduling and resource allocation, ensuring efficiency and productivity.
Industrial Trainee
Grand Hyatt Kochi
06.2018 - 01.2019
- Trained in all major departments (Food Production, Housekeeping, Service, and Front Office), gaining comprehensive operational knowledge.
- Optimized operations to deliver anticipated services, ensuring guest satisfaction.
- Handled VIPs as their personal butler, providing exceptional, personalized service.
- Recognized by the General Manager for excellent productivity and dedication.
Internship Student
Vivanta By Taj
12.2016 - 01.2017
- Handled and set up banquets for Christmas and New Year events, ensuring seamless execution.
- Organized Fun Friday activities for staff, boosting morale, and team cohesion.
- Maintained an organized filing system, improving office efficiency and accuracy.
Education
Hospitality Management
Garden City University
Bengaluru01-2019
Skills
Multi-Unit Operations Management
Sales Growth & Revenue Optimization
Cost Control & Budget Management
Team Leadership & Employee Development
Conflict Resolution & Employee Retention
Marketing Strategy Implementation
Customer Experience Enhancement
Operational improvement strategies
Vendor & Contract Negotiations
Compliance & Regulatory Standards
Data-Driven Decision Making
PNL Management
Timeline
Area Manager
Dalmoro's
11.2024 - Current
Restaurant Manager
Nando's
07.2019 - 11.2024
Industrial Trainee
Grand Hyatt Kochi
06.2018 - 01.2019
Internship Student
Vivanta By Taj
12.2016 - 01.2017
Hospitality Management
Garden City University