Mohsin Faraz
Bangalore
Summary
Dynamic HR Administrator with over 10 years, excelling in employee engagement and benefits administration. Proven track record in optimizing recruitment processes and enhancing workplace culture, leveraging HRMS tools for efficient data management. Skilled in conflict resolution, fostering trust, and ensuring compliance, driving organizational success.
Overview
13
13
years of professional experience
Work History
HR Administrator
Khatib & Alami Engineering Consultants Pvt Ltd
Bangalore
03.2023 - Current
- Managed end-to-end HR functions for over 10 years, which ensured a smooth recruitment and onboarding process for new hires, significantly reducing time-to-fill positions.
- Developed and maintained a people-first workplace culture, helping to align HR strategies with business objectives and enhancing overall employee satisfaction.
- Utilized HRMS tools like SAP, which improved data management and reporting capabilities, making HR operations more efficient and effective.
- Handled sensitive employee matters with discretion, which built trust and credibility within the workforce while ensuring compliance with HR policies and regulations.
- Addressed grievances and resolved conflicts effectively, which promoted a harmonious work environment and strengthened employee relations.
- Administered benefits programs, ensuring employees understood their options and received the support they needed, which helped boost morale and productivity.
- Managed end-to-end HR administrative processes, including employee records, contracts, and compliance documentation.
- Coordinating with housekeeping, security, and maintenance teams.
- Managing office supplies and vendor contracts.
- Ensuring workplace safety and compliance.
- Administrative Support & Coordination: Planning meetings, appointments, and travel arrangements to ensure seamless operations.
- Data Management & Filing: Maintaining filing systems, organizing databases, and ensuring proper document control.
- Office Administration & Procurement: Ordering and managing office supplies, ensuring inventory control and cost efficiency.
- Process Implementation & Workflow Optimization: Implementing new administrative procedures, improving operational efficiency, and streamlining workflows.
- Report and Presentation Preparation: Creating presentations, reports, and official documents for internal and external communication.
- Communication & Correspondence Management: Responding to official emails, correspondence, and handling internal and external communication professionally.
Personnel Administrator
Concentrix Pvt Ltd
Bangalore
03.2020 - 02.2023
- Managed HR documentation and conducted induction training for new employees.
- Administered employee benefits and wellness programs to enhance workforce engagement.
- Maintained HRIS data accuracy and ensured compliance with regulatory requirements.
- Managed employee personal record systems, ensuring accuracy and confidentiality, which reinforced trust and reliability within the HR function.
- Processed and followed up on employee benefits claims, including medical, maternity, travel, provident fund, referrals, and allowances, which ensured timely support for employees during their time with the company.
Guest Service Administrator
NoBroker.com
Bangalore
05.2017 - 12.2019
- First point of contact for HR-related activities
- Assisted in background checks and documentation
- Coordinated with accounts for bill processing
Senior Associate
Altisource Business Solutions (Pvt) Ltd
Bangalore
06.2014 - 07.2016
- Managed the Assurant Process for Voice, Semi Voice, and Non Voice channels, which involved collecting policy details from calls or websites and ensuring timely updates to loans and disbursements as required.
- Extracted and organized workflow data from the Smart Flow application, saving it in Excel for better accessibility and tracking.
- Conducted regular meetings with team members, fostering open communication and collaboration to enhance team performance.
- Allocated tasks to individuals based on their strengths, helping to optimize workflow and ensure that everyone was engaged effectively.
- Ensured the team met contractual Service Level Agreements (SLAs) consistently, which played a crucial role in maintaining client satisfaction.
- Managed team capacity during high-volume periods, encouraging team members to extend their efforts to complete work on time, which helped maintain service quality.
- Championed the delivery of service excellence within the team, promoting a culture of high standards and accountability.
Liaison Officer
Avante India Event Management Company
Bangalore
01.2013 - 03.2014
- Coordinated training programs across Middle East regions
- Managed communication and logistics for workshops
Education
Bachelor of Business Management - Marketing & HR
Bangalore University
Bengaluru01.2013
Skills
- HR documentation and reporting
- Employee engagement
- Training coordination
- Benefits administration
- Microsoft Office Suite
- Internet applications
- Time management
- Employee relations
- Administrative support
- Background checks coordination
- Onboarding and orientation
- Vendor relationship management
- Job descriptions creation
- Exit interviews management
- Database maintenance
- Professionalism
Languages
- English
- Hindi
- Kannada
Personal Information
Date of Birth: 11/07/90
Accomplishments
Best Performer, NoBroker CEO
Timeline
HR Administrator
Khatib & Alami Engineering Consultants Pvt Ltd
03.2023 - Current
Personnel Administrator
Concentrix Pvt Ltd
03.2020 - 02.2023
Guest Service Administrator
NoBroker.com
05.2017 - 12.2019
Senior Associate
Altisource Business Solutions (Pvt) Ltd
06.2014 - 07.2016
Liaison Officer
Avante India Event Management Company
01.2013 - 03.2014
Bachelor of Business Management - Marketing & HR
Bangalore University