Mohsin Quasmi
Sr. Account Manager
Hyderabad
Summary
Dynamic Account Manager with 7+ years of experience in building partnerships, retaining key accounts, and enhancing profit channels. Proven track record of generating over $15 million in revenue through strategic account growth and client retention. Strong leader with proficiency in expanding professional networks, influencing decision-makers, and devising successful sales and renewal strategies. Collaborative and strategic team player wit robust background in customer relationship management and cross-functional coordination.
Overview
9
9
years of professional experience
2024
2024
years of post-secondary education
Work History
Sr. Account Manager
Dell Technologies
07.2021 - Current
- Generated over $15 million in gross revenue through new client acquisition and retention strategies.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed and executed strategic account plans, identifying upsell and cross-sell opportunities to exceed revenue targets.
- Acted as a trusted advisor to clients, aligning Dell’s solutions with their business goals and ensuring high customer satisfaction.
- Managed renewals and contract negotiations, ensuring timely processing and minimizing churn.
- Delivered data-driven insights to internal stakeholders, supporting sales strategy and performance optimization.
- Promoted to roles including Large Order Representative, Client Solutions Advisor, and Technical Specialist, reflecting strong performance and adaptability.
- Collaborated with cross-functional teams (sales, marketing, technical support) to drive customer success and resolve complex issues.
- Achieved 106% of FY25 sales target, demonstrating consistent overperformance.
- Completed internal certifications in TSR Mentorship, TSR DP, and Project Management Mentorship.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
Account Strategist
Regalix India Pvt Ltd
03.2018 - 11.2019
- Led implementation and optimization of digital marketing campaigns, enhancing client ROI and engagement.
- Conducted regular performance reviews and strategy sessions with clients to ensure campaign alignment and satisfaction.
- Collaborated with design, development, and sales teams to improve user experience and lead conversion.
- Delivered training and mentorship to new team members, improving onboarding efficiency and service quality.
- Handled a wide range of client inquiries, including billing, policy, and campaign optimization, via inbound and video calls.
- Recognized for exceeding service benchmarks and sharing best practices across teams.
- Utilized data analysis to identify growth opportunities and improve campaign performance.
- Delivered compelling presentations showcasing the value of our offerings, resulting in new business wins and increased market share.
Sr. Transaction Risk Investigator
Amazon Development Center
08.2016 - 01.2018
- Investigated high-risk transactions across North America and Great Britain, ensuring compliance and fraud prevention through detailed analysis and resolution.
- Mentored four batches of new investigators in the BRI Email Teams, focusing on Failed Queues and best practices for fraud detection.
- Served as Pilot Team Member and Beta Tester for the Triton platform across four global TRMS locations—identified and resolved bugs, and acted as the primary point of contact during rollout.
- Recognized with multiple awards including The Perfectionist and Edison Award for exceeding performance targets with 100% quality adherence.
- Contributed 35% of team output as part of the Dream Team 2017, while supporting peers with coaching and knowledge sharing.
- Acted as Team SPOC for high-value transaction reviews and enforcement actions, ensuring timely and accurate decision-making.
- Temporarily assumed acting manager responsibilities, coordinating daily targets and team performance during leadership absences.
- Collaborated on inter-organizational investigations, co-mentoring teams and maintaining progress reports during peak business periods.
- Gained hands-on experience with AI and machine learning tools, including participation as an Alexa Beta Tester for the Hyderabad 11 location.
Education
B. Com -
NIILM University
Office Administration, Diploma - undefined
Centennial College
Computer Sciences, Diploma - undefined
Horizon Academy
Intermediate - undefined
Delhi National Board of Education
Windows Server Foundation - undefined
Big Picture UK
TSR DP | Server, Storage & Networking Specialist - undefined
Dell Technologies
AI @ Dell - undefined
Dell Technologies
Registered Scrum Master - undefined
Agile Education by Scrum Inc.
Registered Product Owner - undefined
Agile Education by Scrum Inc.
Skills
Account management
Client relationship management
Strategic account planning
Revenue generation
Contract negotiation
Cross-functional collaboration
Customer retention
Sales Support
Sales forecasting
Upselling strategies
Project management
Strategic planning
Database management & analysis
CRM & Sales tools
Interests
Literature and Philosophy
Research and Analysis
Environmental conservation
Community Volunteering
Human Behaviors and PR
Sports – Cricket and Soccer
Yoga and Fitness
Timeline
Sr. Account Manager
Dell Technologies
07.2021 - Current
Account Strategist
Regalix India Pvt Ltd
03.2018 - 11.2019
Sr. Transaction Risk Investigator
Amazon Development Center
08.2016 - 01.2018
Office Administration, Diploma - undefined
Centennial College
Computer Sciences, Diploma - undefined
Horizon Academy
Intermediate - undefined
Delhi National Board of Education
Windows Server Foundation - undefined
Big Picture UK
TSR DP | Server, Storage & Networking Specialist - undefined
Dell Technologies
AI @ Dell - undefined
Dell Technologies
Registered Scrum Master - undefined
Agile Education by Scrum Inc.
Registered Product Owner - undefined
Agile Education by Scrum Inc.
B. Com -
NIILM University
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