Mohsin Sayyed
Mumbai
Summary
Experienced professional adept at managing routes and delivering exceptional customer service. Well-organized and service-oriented team player focused on exceeding sales and support objectives to ensure customer satisfaction. Proficient in managing paperwork, and resolving operational issues.
Overview
10
10
years of professional experience
Work History
Logistics Manager
Agilus Diagnostics
Mumbai
12.2023 - Current
- Oversaw the implementation of plans to streamline logistics processes
- Monitored delivery times related to sample transportation
- Achieved cost reduction through strategic route planning for sample transport
- Achieved cost savings through effective contract negotiation with service vendors
- Addressed issues with consignment delays
- Detected shortcomings in logistic procedures through leveraging data insights
- Cultivated connections with key stakeholders like customers, suppliers, and vendors
- Verified vendor invoices for accuracy prior to payment processing
- Forecasted future financial requirements
- Notified customers and team members of crucial shipment updates upon inquiry.
- Addressed performance shortcomings through strategic interventions
- Conveyed timing details and delay risks to relevant parties
- Coordinated logistics for numerous shipments consistently
- Directed daily logistics operations
- Facilitated cross-task skill acquisition among employees through training initiatives
- Discovered cost-saving opportunities
Sr. Deputy Manager
SUBURBAN DIAGNOSTICS
09.2019 - 11.2023
- Driving top line and bottom line of the organization
- Setting up a new process and SOPs
- Optimization of Resources
- Cost reduction
- Handling New Projects
- Managing Department Budgets
- Handling Customer Query
- Problem solving
- Preparing P&L of the Departments
- Analyzing data and working on it
- Training and Development of Team
- Responsible for day-to-day operation of logistics.
- Setting up a new process of logistics
- Logistics route optimization and improve route and area productivity
- Fleet Management
- Tracking Schedule route vs Bit route
- Dealing with Vendors and Outstation samples
- Designing Logistics Routes as per Requirement of Client
- Cost Analysis and Reduction
- Leading CRD (Central Registration Department)
- Validating Vendor Invoice
- Conducting Rider's Training
AREA MANAGER
Jiva Ayurveda
09.2018 - 09.2019
- Executed strategic oversight of four verticals including OPD, Panchkarma, Pharmacy (FMCG), and Ecommerce
- Responsible for the smooth and effective functioning of the center.
- Evaluating data for informed decision-making
- Managed region revenue planning at start of month
- Directed everyday operations and sales for the cluster
- Designed effective sales strategies focused on upsell and cross-sell opportunities
- Spearheaded clinical team composed of doctors, center managers, and therapists
- Implemented measures for shrinkage control across region
- Trained staff comprehensively
- Monitored service quality levels at the center
- Conduct feedback sessions systematically
- Prioritized escalation closures for patient feedback management
- Coordinated operations of facilities and services.
- Statutory Compliance
- ATL, OTL, and BTL for the Region
AREA MANAGER
SABKADENTIST
11.2014 - 09.2018
- Managed operations across 15 dental centers with focus on one vertical
- Managed all operational aspects across multiple clinics within the cluster
- Regularly assess and optimize financial performance
- Liaised effectively with the Audit team, Compliance departments, and Regulatory authority
- Conducted comprehensive training sessions for staff
- Implemented actionable insights effectively
- Overseeing clinic inventory
- Managed budgeting for Cluster Clinic P&L
- Reduced inventory loss significantly
- Directed operations to enhance medical service quality
- Managed feedback from patients
- Adhered strictly to regulations set by municipal/government authorities
- Implemented strategic initiatives for hyper-local outreach
Education
M.B.A - Marketing
AIAIMS
Mumbai01.2014
B.M.S - Retail Management
ADMIS
Mumbai01.2011
Skills
- Clinical Expertise
- Budgeting
- Sound Decision Making
- Relationship and Team building
- Staff managing Ability
- Conflict resolution
- Patient-oriented
- In-depth Knowledge of Operation
- MS-Office
- Route Optimization
- Cost-reduction strategies
- Logistics Management
- Vendor Relationship Management
- Budget Planning
- Team Management
Languages
- English
- Hindi
- Marathi
- Urdu
Personal Information
- Father's Name: Kamarali Sayyed
- Date of Birth: 06/20/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Annualcurrentctc
1200000
Disclaimer
I hereby declare that the above-mentioned information is correct to the best of my knowledge.
Timeline
Logistics Manager
Agilus Diagnostics
12.2023 - Current
Sr. Deputy Manager
SUBURBAN DIAGNOSTICS
09.2019 - 11.2023
AREA MANAGER
Jiva Ayurveda
09.2018 - 09.2019
AREA MANAGER
SABKADENTIST
11.2014 - 09.2018
M.B.A - Marketing
AIAIMS
B.M.S - Retail Management
ADMIS
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