Hi, I’m
MOHSIN SAYYED
Assistant Manager
Mumbai,Maharastra
Summary
Experienced professional with 15 years of successful project leadership in the telecommunications sector. Skilled in various capacities, from process training to operational leadership. Strong background in customer service and continuous process improvement. Keen on expanding skills within TCS.
Overview
18
years of professional experience
2009
years of post-secondary education
Work History
TCS- SNCB/NMBSMumbai
Assistant Finance Manager
04.2025 - Current
Job overview
- Preparing Outstanding Collections and Financial Reconciliation Report for over 600 employees.
- Maintaining Contract tracker for the project.
- Arranging 4-5 contract signatures daily from country head and legal team via DocuSign.
- Maintaining and sharing the fully signed contract/PO copies with client and PMO Team.
- Updating contract and PO status in the client system (Kanban Card).
- Preparing and sharing of monthly financial statements and reports to inform management and keep control.
- Ensured timely completion of month-end closing procedures for accurate financial statements.
TCSMumbai
SAP/S4 Hana Implementation
12.2024 - 02.2025
Job overview
- Company Overview: TCS provides IT services, consulting, and business solutions.
- Conducted end-to-end training for SAP implementation for all end users.
- Handled 20 tickets daily and application support to the end users.
- Delivered comprehensive training programs on SAP HANA concepts and tools, empowering end users to effectively utilize the platform for their daily tasks.
- Proven ability to learn quickly and adapt to new situations.
TCSMumbai
Operations & PMO Lead
08.2021 - 11.2024
Job overview
- Company Overview: TCS provides IT services, consulting, and business solutions.
- Setting project goals, defining tasks, assigning resources, and managing budgets and timelines.
- Effectively communicate with all the stakeholders, including project managers, senior management, and other staff.
- Experience in different types of Contract & WON Creation, Generating invoice/billing for the project.
- Creating RGS ID, Project allocation and managing SDL for the account.
TCSMumbai
Process Trainer
04.2019 - 07.2021
Job overview
- Company Overview: TCS provides IT services, consulting, and business solutions.
- Traveled to Australia for knowledge Transfer 'KT' & certification.
- Trained more than 300 personnel for telecom support roles and improved service quality.
- Provided support for sales fulfillment and technical support.
- Implemented best practices for fixed and mobile support.
- Collaborated with cross-functional teams for seamless integration of new processes and systems.
- Enhanced process efficiency by identifying areas of improvement and implementing necessary changes.
- Streamlined training modules for increased trainee comprehension and retention.
TCSMumbai
Senior Subject Matter Expert (SME)
01.2014 - 04.2019
Job overview
- Company Overview: TCS provides IT services, consulting, and business solutions.
- Managed customer interactions and support for telecommunications services to increase revenue.
- Streamlined processes for better customer satisfaction.
- Worked on CMS tool Siebel CRM Application to process orders.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Reprocess more than 30 orders to get customer telecom connection fixed.
RespondezMumbai
Senior Customer Service Associate (CSA)
06.2012 - 03.2013
Job overview
- Company Overview: Respondez offers customer support and service solutions.
- Provided customer support for Comcast services daily 100 plus calls.
- Handled 100 inquiries and resolved issues efficiently.
- Provide 8-10 new connection & upgrade existing services.
- Respondez offers customer support and service solutions.
IntelenetMumbai
Senior Customer Service Associate (CSA)
11.2009 - 12.2011
Job overview
- Company Overview: Intelenet provides BPO services.
- Supported Barclays Bank customers with inquiries and issues.
- Worked towards enhancing customer satisfaction.
- Daily handles more than 50 customers calls and escalations.
- Intelenet provides BPO services.
- Enhanced customer satisfaction by efficiently resolving service issues and providing timely solutions.
- Mentored junior associates in maintaining a high level of professionalism and delivering exceptional service to clients.
- Increased customer retention through active listening, empathy, and tailored assistance for individual needs.
ICICI LombardMumbai
Customer Service Associate (CSA)
01.2008 - 02.2009
Job overview
- Company Overview: ICICI Lombard is a leading private sector insurance company.
- Engaged in customer retention strategies for ICICI Lombard.
- Provided dedicated support to enhance customer loyalty.
- On daily basis each of us handle 15-20 customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Education
Guru Nanak Khalsa CollegeMumbai, India
Bachelor of Commerce
01.2009
Skills
Experience with ERP software
Accomplishments
- Efficient Project Leadership: Led SAP project with 20% faster delivery.
- Customer Satisfaction Boost: Improved customer satisfaction scores by 85% at TCS.
- Effective Team Training: Trained 700 personnel, increasing efficiency by 55%.
- Cost Reduction Initiative: Reduced project costs by 10% through process streamlining.
Training
- Process Trainer, Certified trainer from Singapore Telecommunication Limited.
- Self-leadership: Foundation, Foundation course on self-leadership principles.
Timeline
Assistant Finance Manager
TCS- SNCB/NMBS
04.2025 - Current
SAP/S4 Hana Implementation
TCS
12.2024 - 02.2025
Operations & PMO Lead
TCS
08.2021 - 11.2024
Process Trainer
TCS
04.2019 - 07.2021
Senior Subject Matter Expert (SME)
TCS
01.2014 - 04.2019
Senior Customer Service Associate (CSA)
Respondez
06.2012 - 03.2013
Senior Customer Service Associate (CSA)
Intelenet
11.2009 - 12.2011
Customer Service Associate (CSA)
ICICI Lombard
01.2008 - 02.2009
Guru Nanak Khalsa College
Bachelor of Commerce
01.2009
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