Photography
MOHSIN SHARFI
Executive Cargo Department
Vadodara ,Gujarat
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Summary
OBJECTIVES
I am an experienced and highly motivated professional, with a strong commitment to personal and professional success. I am passionate about building long-term relationships, providing excellent customer service, and developing innovative ideas. My career goals are to continue to grow my skills and knowledge in the field, while providing a positive impact to the company I work for. I am confident that my skills and experience make me an ideal candidate for any employer. I am eager to continue to progress in my career and am committed to developing my skills and knowledge to benefiting any employer.I am Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
4
4
Certificates
5
5
Languages
Work History
Interior Designer
ARTOSPHERE STUDIO
VADODARA, GUJARAT
2014.03 - 2015.09
- Developed space planning concepts, color palette selections and textile presentations.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Carefully reviewed contractor submittals of finish materials.
- Prepared product and layout documents implementing diverse design concepts.
- Led interior design across conceptual, schematic, design development and construction document phases.
- Participated in furniture selection and documentation of specifications.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Exceeded goals through effective task prioritization and great work ethic.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Interior Designer
Home Town
Ahmedabad, India
09.2015 - 10.2016
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections and textile presentations.
- Defined space requirements from schematic design to construction phase and installation.
- Communicated product information, installation methods and product upgrade options.
- Transformed uninspiring areas into warm and inviting living spaces using various lighting fixtures, materials and products.
- Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
- Led interior design across conceptual, schematic, design development and construction document phases.
- Applied green building and environmental design into business and residential projects.
- Assisted clients with budget considerations and made recommendations for furniture, wall hangings and several items.
- Prepared product and layout documents implementing diverse design concepts.
- Consulted with clients to determine architectural preference to meet overall design goals.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Participated in furniture selection and documentation of specifications.
- Carefully reviewed contractor submittals of finish materials.
- Created professional presentations using Auto cad / 3D Max to creatively communicate design intent and direction.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Representative
Celebi Ground Handling
Ahmedabad , India
10.2016 - 12.2016
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100 %.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Implemented and developed customer service training processes.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Facilitated inter-departmental communication to effectively provide customer support.
Security Officer
Spicejet Airline
Ahmedabad, India
12.2016 - 10.2017
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Performed pat-downs to look for unauthorized materials and weapons.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Executive
Indigo Airline
Vadodara, Gujarat
10.2017 - Current
- Collaborated with back-office team members to facilitate seamless business execution.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Monitored expenditures to mitigate risk of overages.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Established and implemented departmental policies, goals and objectives.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Utilized appropriate financial tools to manage accounts payable and receivable.
- Assisted in employee appraisals, promotions and terminations based on performance reviews.
- Located bottlenecks to streamline existing processes.
Education
High School - High School Administration
08.2009 - 07.2011
Interior Designer - Interior Design
06.2012 - 04.2014
Skills
Officer at costumer service
undefinedAccomplishments
- Supervised team of 20 staff members.
- Achieved Versatile Student Award in College twice
- Achieved Best performance of the month in Indigo Cargo
- Certified Auto Cad and 3D max course
- Certified Cat6 qualified in cargo department
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Certified [Cargo Operations ], [INDIGO CARGO] - [2017-2024]
Interests
Travelling
Adventure sports
Coins collector
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified [Cargo Operations ], [INDIGO CARGO] - [2017-2024]
10-2017
Executive - Indigo Airline
10.2017 - Current
Security Officer - Spicejet Airline
12.2016 - 10.2017
Customer Service Representative - Celebi Ground Handling
10.2016 - 12.2016
Interior Designer - Home Town
09.2015 - 10.2016
INTERIOR DESGINER - [2012-2014]
05-2014
AUTO CAD - [2012-2014]
05-2014
3D MAX - [2012-2014]
05-2014
Interior Designer - ARTOSPHERE STUDIO
2014.03 - 2015.09
Annamalayia University - Interior Designer , Interior Design
06.2012 - 04.2014
Zenith High School - High School , High School Administration
08.2009 - 07.2011
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