Mohsina Khanum
Assistant Manager - Presales
Bangalore
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
1
1
Language
Work History
Customer Service Associate
Redfin Business Solution
07.2016 - 06.2017
- Handling Customer issues and also providing Insurance on all Electric Equipment's.
- Worked with Redfin Business Solution, Bangalore (2016 July to 2017 June as an Part Time).
- SERVICE ANALYSIS:
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Client Servicing & Vendor Management
Adee Interio and Infrastructure
06.2017 - 06.2018
- Handling Clients, understanding their requirement and getting Business to the Company.
- One Point of Contact between Company and Clients.
- One Point of Contact between Company and Vendors.
- Worked with Adee Interio and Infrastructure, Bangalore from (2017 June to 2018 June Part Time) (July 2018 to 2019 October Full Time).
- SERVICE ANALYSIS:
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Managed a diverse portfolio of vendors, ensuring timely delivery of products and services to clients.
- Met sales goals by offering excellent customer service.
- Negotiated favorable contracts with suppliers, resulting in cost savings for the company without sacrificing quality.
Pre-Sales Manager
Propline Realty
11.2019 - 09.2020
- Handling Pre-Sales Team, Relating to enquiry calls, Cold calling, Project Information, Data Management And at-last allocate to desired Residential manager.
- Working with Propline Realty, Bangalore from (2019 November to September 2020)
- SERVICE ANALYSIS:
- Supported post-sales efforts by providing ongoing customer engagement, fostering long-term relationships and repeat business.
- Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue.
Pre-Sales Executive
LIVSPACE
08.2021 - 04.2023
- Follow up with potential customers in a timely manner if necessary.
- Meet personal/team qualitative and quantitative targets.
- Communicate effectively and professionally in all forms of communication with internal and external customers.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Working with LIVSPACE, Bangalore from (10th August 2021 To 7th April 2023)
- SERVICE ANALYSIS:
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Implemented CRM system for better cus tomer tracking, leading to improved follow-up processes and higher conversion rates.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Pre Sales Manager
Magicbricks
09.2023 - Current
- Partnered with marketing teams to develop targeted campaigns and materials that resonated with potential clients.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated with sales teams to develop winning strategies for complex deals, resulting in increased revenue.
- Maintained an up-to-date knowledge of industry trends, allowing for proactive adjustments in strategies as needed.
- Worked closely with product management teams to relay feedback, driving continuous improvement of product offerings.
- Implemented systems and procedures to increase sales.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
DEGREE(BBM) -
Cavalier Animation and Media College
01.2018
10+2 - undefined
St. Joseph Convent Girls College
01.2015
10TH - undefined
Play Well English High School
01.2013
PERSONAL ATTRIBUTES
Ability to work independently with minimum supervision.
Timeline
Pre Sales Manager
Magicbricks
09.2023 - Current
Pre-Sales Executive
LIVSPACE
08.2021 - 04.2023
Pre-Sales Manager
Propline Realty
11.2019 - 09.2020
Client Servicing & Vendor Management
Adee Interio and Infrastructure
06.2017 - 06.2018
Customer Service Associate
Redfin Business Solution
07.2016 - 06.2017
10+2 - undefined
St. Joseph Convent Girls College
10TH - undefined
Play Well English High School
DEGREE(BBM) -
Cavalier Animation and Media College