MOHSINA WALIBHAI
Mumbai
Summary
Committed, self motivated with average communication skills, process driven individual, looking for an opportunity within the travel and tourism industry.
Gain knowledge and experience to enhance my growth. Become an established, well rounded professional and customer experience specialist within the Travel and Tourism industry.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Customer Service Executive
Sahil Hotel
- Provided exceptional customer service by addressing inquiries and resolving issues to enhance guest loyalty.
- Managed guest feedback and complaints to foster a welcoming atmosphere for repeat visits.
- Contributed to positive guest experiences during a six-month internship at Sahil Hotel.
- Developed skills in customer communication and conflict resolution through hands-on experience.
Azizi
Sales & Promotion
11.2024 - 09.2025
Collaborated with Azizi Company at Chatrapati Shivaji Maharaj Terminal 2 for Sales & Promotion focused on Dubai market.
VIP Guest Service Officer
Marhaba Service International
11.2022 - 09.2024
- For VIP Guest Service Officer Marhaba Service International Mumbai Airport CSMIA
- Delivered exceptional service to VIP guests, ensuring personalized experiences that enhanced overall satisfaction and loyalty.
- Assisted with guest inquiries and requests, resolving issues promptly to maintain a high standard of service excellence.
- Managed reservations and check-in processes efficiently, contributing to seamless guest arrivals and departures.
- Collaborated with cross-functional teams to coordinate events, ensuring all logistics met client specifications and expectations.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
Freelancing Event Manager
Honey and Lime Catering Services
01.2018 - 01.2020
- Operated as Freelancing Event Manager at Honey and Lime Catering Services from 2018 to 2020
Education
Bachelor of Arts - undefined
Madurai Kamaraj University
01.2017
HSC - undefined
Burhani College
01.2014
SSC - undefined
N.I.O.S (National Institute of Open Schooling)
01.2012
Skills
Composure
Interests
Interacting with people, Spinning at Baqar Nasser Studio, Traveling
Disclaimer
I HEREBY DECLARE THAT ALL THE STATEMENTS MADE AND INFORMATION GIVEN BY ME IN THIS RESUME ARE TRUE, COMPLETE AND CORRECT TO THE BEST OF MY KNOWLEDGE AND BELIEF
Timeline
Azizi
Sales & Promotion
11.2024 - 09.2025
VIP Guest Service Officer
Marhaba Service International
11.2022 - 09.2024
Freelancing Event Manager
Honey and Lime Catering Services
01.2018 - 01.2020
Bachelor of Arts - undefined
Madurai Kamaraj University
HSC - undefined
Burhani College
SSC - undefined
N.I.O.S (National Institute of Open Schooling)
Customer Service Executive
Sahil Hotel