Mohsin Asif Khan
Bengaluru
Summary
Qualified Technical Support Specialist with 3 years of helpdesk and customer service experience. Provides comprehensive support. Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Technical Support Specialist
Hewlett-Packard
05.2022 - Current
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
- Maintained and administered computer networks and related computing environments including computer hardware, system software, application software and all configurations
- Implemented feedback mechanisms to gather valuable insights from clients, resulting in continuous service improvement.
Graduation Intern
BSNL, Bharat Sanchar Nigam
09.2020 - 02.2021
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Conducting research on emerging technologies in the telecommunications industry
- Contributing to the development of projects aimed at improving network efficiency and reliability
- Assisting in the analysis of network performance metrics and proposing optimization strategies.
Education
Bachelor of Science - Electronics And Communication Engineering
Kashmir University
Srinagar, India10.2019
High School Diploma -
Kendriya Vidyalaya A.F.S
Srinagar, India05.2015
Skills
- Technical Troubleshooting
- Debugging
- System diagnostic
- Software Debugging
- Remote desktop support
- HP Wolf Security
- Performance Optimization
- Application installations
- TCP/IP
- Customer experience management
- DHCP (Dynamic Host Configuration
- Protocol)
- VPN (Virtual Private Network)
Certification
- Certified Core Principles and Data Protection, Hewlett Packard
- Certified Computer Hardware Basics, Cisco
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Technical Support Specialist
Hewlett-Packard
05.2022 - Current
Graduation Intern
BSNL, Bharat Sanchar Nigam
09.2020 - 02.2021
Bachelor of Science - Electronics And Communication Engineering
Kashmir University
High School Diploma -
Kendriya Vidyalaya A.F.S
- Certified Core Principles and Data Protection, Hewlett Packard
- Certified Computer Hardware Basics, Cisco
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