Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Mohtasham Hussain

New Delhi

Overview

4
4
years of professional experience

Work History

Sales Strategy Analyst

Better.com
09.2020 - 12.2022
  • Periodic communication audits to understand the patterns and identify customer needs and expectations leading to 17% increase in effectiveness of sales team.
  • Prioritizing sales leads in company CRM based through various projects focused on increasing responsiveness.
  • Analyzed and delivered reports for 700+ Home Advisor loan files leading to 6% improvement.
  • Delivered a project of high impact like setting up a live chat process in India to support US customers facing operations.
  • Reduced operational effort by 13% by implementing live chat and training dedicated CX team.
  • Decreased the inbound communication through emails and messages by 7.2% and inbound calls by 11% through implementing and scaling the pilot of 24x7 live chat.
  • Standardized customer outreach SLA by managing a Proactive Customer Outreach program, increasing NPS by 30% and decreasing customer complaints by 18%.
  • Evaluated current processes to develop improvement plans.
  • Produced detailed and relevant reports for use in making business decisions.
  • Conducted thorough reviews of operations to devise and deploy improvement strategies.

Business Development Executive

TheKnotWorldwide
11.2019 - 07.2020
  • Reached out to Venues businesses to set up appointments and discuss offerings by giving them Ad space on the website.
  • Managed portfolio of 12 accounts totaling INR 15 Lakhs in sales.
  • Acquired 2 new customers, generating 23% of team revenue in the very first month.
  • Established contract parameters and finalized paperwork to cement relationships.
  • Overcame objections with expert knowledge of services and persuasive communication skills.
  • Closed first new client from Dehradun on call and opened the market.
  • Delivered campaigns to solidify new client opportunities and generate new business.

Senior Executive Corporate Sales

99acres.com
06.2018 - 10.2019
  • Managed sales territory responsible for generating revenue of over INR 25 Lakhs in new business.
  • Managed both Noida and Gurgaon territories.
  • Handled a team of 5 members in Gurgaon region generating total revenue of 2 lakhs each.
  • Was responsible for selecting prospects by online mapping, barge ins and cold calling and converting them to come on board.
  • Was able to bring 3 major brokers from designated territory.
  • Enabled revenue generation by pursuing partnerships with existing clients and cross selling them products.
  • Was able to retain 80% of acquired clients and managed to convert 7 new clients from competitor company.

Education

Master Of Business Administration - Marketing

Maharaja Agrasen Institute of Management And Technology
08.2016

Skills

  • Operational Efficiency
  • Research Methods
  • Microsoft Excel
  • Continuous Improvement Process
  • Cost Control
  • Employee Performance Evaluations
  • Risk Management Assessments
  • Sales Strategy Expertise

Accomplishments

  • Was the lead anchor of Economic Summit..

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Intermediate (B1)

Timeline

Sales Strategy Analyst

Better.com
09.2020 - 12.2022

Business Development Executive

TheKnotWorldwide
11.2019 - 07.2020

Senior Executive Corporate Sales

99acres.com
06.2018 - 10.2019

Master Of Business Administration - Marketing

Maharaja Agrasen Institute of Management And Technology

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Mohtasham Hussain