Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic

MOHTASHAM HUSSAIN

New Delhi

Summary

Dynamic Operations Manager at SoftwareONE with a proven track record in cost reduction and supplier negotiation, achieving 30% savings for clients. Expert in enhancing operational efficiency and client satisfaction, exemplified by executing a $5 million project with zero escalations. Adept at stakeholder management and driving impactful results in competitive environments.

Overview

7
7
years of professional experience

Work History

Operations Manager

SoftwareONE
01.2025 - Current
  • Spearheaded global software delivery for 100+ public and enterprise clients, ensuring 100% on-time fulfillment.
  • Successfully reduced costs for my customers by 30% by negotiating pricing and fees with the vendors.
  • Successfully executed a Microsoft project worth USD 5 million in Q1 2025 while achieving 100% customer satisfaction and ZERO escalations.
  • Utilizing internal CRM tools to fulfill customer requirements and fulfilling their RFQ`s/RFO`s contributing to a 20% boost in customer service efficiency.
  • Awarded “Gold Star – Q1” for delivering 100% issue-free operations and customer satisfaction.

Global Procurement Specialist

SoftwareONE
01.2023 - 12.2024
  • Achieved £11,359 in annual savings by leading strategic contract negotiations across 11 key international accounts.
  • Improved cost efficiency by 10% per contract using innovative deal registration tactics and supplier performance tracking.
  • Enhanced supplier compliance using Microsoft Dynamics NAV, reducing procurement risk across multiple regions.
  • Earned 7 client appreciations in one month for exceptional procurement support and service responsiveness.

Sales Strategy Analyst

Better.com
09.2020 - 12.2022
  • Conducted communication audits that improved sales effectiveness by 17%.
  • Analyzed over 700 loan files, driving a 6% improvement in team performance.
  • Launched live chat support for US clients via an India-based team, reducing operational load by 13%.
  • Reduced email/call volume by over 10% through 24x7 live chat deployment.
  • Increased NPS by 30% via active outreach and SLA standardization.

Business Development Executive

TheKnotWorldwide
11.2019 - 07.2020
  • Secured and retained 6 clients, contributing 23% to monthly team revenue and opening a new regional market.
  • Generated INR 15L in ad revenue while exceeding quarterly performance targets in a competitive B2B market.
  • Closed the company’s first remote sales deal in Dehradun, expanding footprint and brand presence.

Senior Corporate Sales Executive

99acres.com
06.2018 - 10.2019
  • Generated INR 25 Lakhs in new business while managing Noida and Gurgaon regions.
  • Managed a 5-person sales team and consistently exceeded revenue goals with 80% client retention.
  • Converted 7 competitor accounts, increasing regional market share.

Education

MBA - Marketing

Maharaja Agrasen Institute of Management And Technology
New Delhi
05-2018

Skills

  • Procurement & Strategic Sourcing
  • Cost reduction
  • Supplier negotiation
  • Customer relationship management
  • Process optimization
  • Client satisfaction
  • Operational efficiency
  • Vendor & Supplier Management
  • Contract Negotiation & Compliance
  • Cost Reduction & Risk Mitigation
  • Software License Procurement
  • Stakeholder Management
  • Multicultural Communication

Accomplishments

  • Was the lead anchor of the Economic Summit.
  • Was the lead anchor of the Entrepreneurship Summit.
  • Was the lead Anchor on Netaji Subhash Chandra Bose's Birthday celebration.
  • Won the Performance Award in Q4- 2024.
  • Won Gold Star Award in Q1- 2025.

Timeline

Operations Manager

SoftwareONE
01.2025 - Current

Global Procurement Specialist

SoftwareONE
01.2023 - 12.2024

Sales Strategy Analyst

Better.com
09.2020 - 12.2022

Business Development Executive

TheKnotWorldwide
11.2019 - 07.2020

Senior Corporate Sales Executive

99acres.com
06.2018 - 10.2019

MBA - Marketing

Maharaja Agrasen Institute of Management And Technology

Similar Profiles

CREATE PROFILE
MOHTASHAM HUSSAIN