Kevin Liu
sales manager
Kolkata
Summary
Dynamic sales and operations leader with a proven track record at M&M Fashion, driving sales growth through innovative strategies and exceptional customer service. Skilled in team leadership and problem-solving, I foster employee development and enhance client satisfaction, resulting in increased retention and loyalty. Passionate about creating efficient retail environments.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work History
Assistant Manager
Cool Kicks
03.2025 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Manager
M&M Fashion
04.2023 - 02.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
Education
High School Diploma -
ST GEORGE SCHOOL
Kolkata, India 04.2010 - 04.2020
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Customer service
Sales growth
Retail operations
Marketing
Timeline
Assistant Manager
Cool Kicks
03.2025 - Current
Sales Manager
M&M Fashion
04.2023 - 02.2025
High School Diploma -
ST GEORGE SCHOOL
04.2010 - 04.2020
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