Moin Shaikh

Working for Sky Clients, UK process.

• Processing refunds, exchanges, and service requests for customers arranging Engineer visits to customer locations.
• Job responsibilities include deactivation of deceased customer accounts and processing due amounts to their respective family members or friends.
• Making VAT receipts of customer billing every month.
• Applying offers to customer account bills. Business-specific tools used include STAN, SIRIUS, and KANA emails.
• Many others small offers to be applied files.
• Attending UK clients calls-related to queries and escalations.
• Providing training to new team members.
• Assisting Team leader for allocation of work.
• Handling team queries related to process.

From Nov’18 to May’2019 was working as Customer Service then got promoted to Operation Supervisor from May’2019 till September’2020

• Handling customer’s and solving their queries related to portal.

• Background verification of candidates for e.g., address check,reference check, criminal background check etc.

• Handing a team of 8-9 members.

• Conducting meeting, motivating team members and set their targets.

• Arranging conference calls between client’s and candidates.

• Negotiating salaries with blue collars (driver, maid, office boy etc.)

• Client co-ordination for job portal and domestic job seekers.

• Fulfilling client requirements.

• Promoting our job portal in job fair seminars.

• Replying to chats on WhatsApp, Facebook, live chat etc.

• Handled field activity also.

• Handling some of admin activities like marking attendance, leaves, etc.

• Handling field activity of Mumbai, Thane and Navi Mumbai (Products: - dismantling of Idea 3G towers to 4G towers).

• Handling 4-6 Labor's and 1 driver per day.

• Arranging Labors on site as per requirement.

• Supervising and verifying materials as per given sheet.

• Taking care of materials packing and send them to warehouse.

• Handling warehouse activities.

• Taking permission from society office to access the work.