Team Lead, Enterprise Sales & SMP Buddy
Tata Teleservices Maharashtra Ltd. (BP-Printune)
- Current
- Strategic Product Focus: Concentrate on key products such as Internet Leased Line, Corporate PRI, SIP trunk, Smartflo, MPLS, P2P, cloud and managed services
- This focus will help Tata Teleservices M Ltd establish leadership and gain a competitive edge in these areas
- Comprehensive Sales Training: Implement ongoing training programs for sales teams to ensure they understand the value propositions of these products, can lead sales calls effectively, and assist in closing deals
- This will enhance product positioning and communication with potential customers
- Specialized Sales Team Development: Build and motivate a sales team with expertise in selling Enterprise Data and Voice products
- This includes recruiting individuals with the right skills and providing the necessary training, support, and resources to ensure their success
- Targeted Client Acquisition: Identify and target potential clients from both existing accounts and new prospects
- This approach will be tailored to the specific needs and requirements of each potential customer
- Relationship Building: Develop and maintain productive, professional relationships with key personnel within client organizations
- This will facilitate the identification of opportunities and address any concerns or questions from potential customers
- Solution Development Leadership: Lead efforts to develop solutions that best meet end-user needs
- This requires coordination and collaboration with internal teams and clients to ensure effectiveness and customer satisfaction
- Cross-selling and Up-selling: Striving to increase customer wallet share by effectively promoting and selling additional products and services to existing clients
- Technical Expertise: Good amount of experience in working on a wide range of technical solutions & network services across the entire product portfolio of Tata Teleservices Maharashtra Ltd
- Customers Cross-functional Team Collaboration: Collaborating closely with cross-functional teams at Tata Teleservices to ensure comprehensive account management
- This includes maintaining account hygiene across various parameters such as billing, service delivery, and new projects
- Success in Large Deals: Successfully secured significant large deals, leveraging sell-through opportunities in collaboration with product heads and business teams, connecting with clients to drive substantial business growth
- Managing Growth Accounts: Effectively managing and growing over 50 mid to large-sized assigned accounts by driving sustained business growth and ensuring client satisfaction
- Responsibilities include understanding each account's history and goals, establishing strong, trust-based relationships, and regularly tracking performance to identify growth opportunities and potential risks
- Additionally, collaborate closely with marketing, product development, and customer support teams to comprehensively meet client needs, maintain proactive communication, and promptly address any issues to ensure client satisfaction
- Account Penetration: Effectively penetrated multiple accounts with medium and large deals, including both domestic and global MPLS Networks, demonstrating the ability to expand market reach and drive revenue growth
- Handling Internal Competition: Strategically handling internal competition which included other major CPs and Sales Teams so that orders would be routed to my team
- Overall, this strategy outlines a comprehensive approach to driving the Enterprise business of Tata Teleservices Maharashtra Ltd
- Through targeted product offerings, specialized sales teams, effective training and support, and strategic partnerships with product specialists.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
- Directed and supervised a team of 4 engaged in Sales and Operations development
