Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Moin Ali Khan

Moin Ali Khan

Bengaluru

Summary

Proven leader with expertise in project management and customer service, having led a team at Acko to exceed quarterly sales targets. Skilled in resource allocation and motivational strategies, I drive team success through effective coaching and performance evaluation, ensuring high satisfaction and continuous improvement.

Overview

9
9
years of professional experience

Work History

Team Leader

Acko
Benga
07.2024 - Current
  • Coordinated daily operations, ensuring team adherence to company policies and procedures.
  • Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
  • Allocated resources effectively to ensure project completion within deadlines and budget.
  • Delegated daily tasks to team members to optimize group productivity.
  • Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Offered training and support to keep team members motivated and working toward objectives.
  • Led a team of 15 individuals in achieving quarterly sales targets, exceeding goals.

Team Leader

Citrix
Bengaluru
06.2023 - 06.2024
  • Assisted in developing marketing campaigns for products and services offered by the company.
  • Ensured all customer inquiries were addressed in a timely manner.
  • Created an incentive program that motivated to reach their goals quickly and efficiently.
  • Monitored sales activities and provided feedback to improve results.
  • Resolved escalated customer complaints in a professional manner.
  • Created daily, weekly, monthly reports that tracked key metrics such as revenue generated, number of calls made.

Team Leader

OLA
Bengaluru
12.2020 - 03.2023
  • Maintained a positive work environment that promoted collaboration between team members.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Ensured compliance with all safety regulations in the workplace.
  • Created training materials and conducted group trainings on new processes or procedures.
  • Conducted regular performance reviews to assess individual team member progress.

Team Leader

Toner Empire
Shimoga
11.2016 - 12.2020
  • Established clear expectations for employees, providing guidance when needed.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Education

BCA -

Kuvempu University
Bhadravthi
08-2016

Skills

  • Team leadership
  • Performance evaluation
  • Project management
  • Customer service
  • Resource allocation
  • Data analysis
  • Quality assurance
  • Motivational strategies
  • Time management
  • Communication skills
  • Work planning
  • Deadline management
  • Problem-solving
  • Coaching
  • Giving constructive feedback

Languages

English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
kannada
Proficient (C2)
C2

Timeline

Team Leader

Acko
07.2024 - Current

Team Leader

Citrix
06.2023 - 06.2024

Team Leader

OLA
12.2020 - 03.2023

Team Leader

Toner Empire
11.2016 - 12.2020

BCA -

Kuvempu University

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Moin Ali Khan