Results-driven professional with a proven ability to lead high-performing teams in diverse and dynamic environments. Experienced in driving operational excellence, process improvement, and team development. Successfully managed cross-functional teams and developed strategies that drove growth, increased revenue, and reduced costs. Adept at leading budgeting, forecasting, and planning activities. Skilled in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Demonstrated ability to identify and resolve service issues, streamline processes, and exceed organizational goals.
Monitoring & control
Project Management
ITIL
* Awarded Best Project of TCL for SDWAN Rollout of BOI for 6000 Branches in 3 months in 2023
* Awarded fastest delivered project for IDBI SDWAN Rollout for 1000 branches in 1 month in 2022
* Received Partner & Progress, Blue Ribbon, Team Triumph, Xtramile, Bravo, Hi5 awards for multiple projects