Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
MOITRAYEE SRIVASTAVA

MOITRAYEE SRIVASTAVA

Head - Project & Vendor Management
Mumbai

Summary

Results-driven professional with a proven ability to lead high-performing teams in diverse and dynamic environments. Experienced in driving operational excellence, process improvement, and team development. Successfully managed cross-functional teams and developed strategies that drove growth, increased revenue, and reduced costs. Adept at leading budgeting, forecasting, and planning activities. Skilled in developing and implementing service strategies tailored to customer needs, managing customer complaints, and driving customer satisfaction. Demonstrated ability to identify and resolve service issues, streamline processes, and exceed organizational goals.

Overview

19
19
years of professional experience
3
3
Certifications

Work History

Project & Vendor Management Head

Tata Communications Ltd
05.2021 - Current
  • Leading India region Partner/Vendor management for Customer Premise Equipment/device installation, NOC work, configuration, staging for SDWAN Projects
  • Bulk procurement and dispatches of CPE through vendor chain supply management
  • Project management for bulk projects, banking projects, dashboard, reporting to senior management
  • Committed to delivering excellent services to customer as per project deadline while working in a fast-paced environment.
  • Team Size - 20


Senior Manager

Tata Communications Ltd
05.2018 - 04.2021
  • WIMAX to fiber migration project on PAN India basis to free WIMAX band as per Govt policy, Awarded as the best project of the year
  • Project Manager lead for B2B enterprise customer order delivery for India orders (Project planning, execution, control & monitor, handoer to assurance)
  • Handholding with internal as well as external customers for getting last mile implementation, equipment procurement, installation, logical provisioning and migration
  • Handled Team size - 12


Regional Service Delivery Manager/Manager

Tata Communications Ltd
05.2014 - 04.2018
  • Leading South and West zone enterprise customers for end to end Project management & delivery
  • Converted South as best MRC generating region in 1 year
  • Handled team size - 7

Program Manager/Assistant Manager

Tata Communications Ltd
05.2009 - 04.2015
  • Complete end to end project management of Pune, rest of Maharashtra enterprise orders, Provisioning, Testing and Cabling of enterprise customers
  • Awarded as best ONNET project manager.
  • Handled team size - 4

Customer Service Executive/Executive

Tata Communications Ltd.
05.2006 - 04.2009
  • Provisioning, Testing, cabling and troubleshooting of data services before handing over to customers
  • Testing of IPLC, NPLC, MPLS, GVPN, ILL, P2P services.

Monitoring & control

Graduate Engineer Trainee

Tata Communications Ltd
07.2005 - 04.2006
  • Service assurance of corporate customers of East region
    Handling Trouble Tickets/Dockets, working for resolution with NOC & CFTs and providing the RFO.
  • Uptime/ETR Report

Education

MBA - Operations

Symbiosis
Pune
04.2001 -

B. Tech - Electronics & Telecommunications Engineering

Assam Engineering College
Guwahati
04.2001 -

Skills

Project Management

Certification

ITIL

Accomplishments

* Awarded Best Project of TCL for SDWAN Rollout of BOI for 6000 Branches in 3 months in 2023
* Awarded fastest delivered project for IDBI SDWAN Rollout for 1000 branches in 1 month in 2022
* Received Partner & Progress, Blue Ribbon, Team Triumph, Xtramile, Bravo, Hi5 awards for multiple projects

Timeline

Project & Vendor Management Head

Tata Communications Ltd
05.2021 - Current

Senior Manager

Tata Communications Ltd
05.2018 - 04.2021

Regional Service Delivery Manager/Manager

Tata Communications Ltd
05.2014 - 04.2018

Program Manager/Assistant Manager

Tata Communications Ltd
05.2009 - 04.2015

Customer Service Executive/Executive

Tata Communications Ltd.
05.2006 - 04.2009

Graduate Engineer Trainee

Tata Communications Ltd
07.2005 - 04.2006

MBA - Operations

Symbiosis
04.2001 -

B. Tech - Electronics & Telecommunications Engineering

Assam Engineering College
04.2001 -
MOITRAYEE SRIVASTAVAHead - Project & Vendor Management