Moiz Munshi
AREA SALES MANAGER
Ahmedabad,GUJARAT
Summary
Dependable lead sales associate with 17 years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
17
17
years of professional experience
Work History
MOBILITY SALES LEAD
Reliance JIO Infocom Ltd
AHMEDABAD
01.2020 - Current
- Handling a Team of 9 On-Role Employees & 34 Offroll Employees
- Continues focusing of improving the Profitability of Jio Center Kankariya Maninagar
- Deliver sales target for all products (voice-prepaid / post-paid, data, VAS, handsets etc.) by executing the distribution strategy at the channel partner level
- Ensure quality of acquisition through the distribution channel
- Ensure availability of stock at retail while adhering to the norms
- Execute promotional activities for channel partners to drive sales and build market credibility
- Achieve revenue target for the distribution channel across all products
- Achieve retail (MBO) expansion targets through increase in number of outlets in existing and new geographies
- Identify and develop new channel partners
- Resolve channel-specific issues within specific timelines
- Keep motivation levels high through regular meetings with distributors, retailers and off-roll sales representatives
- Ensure sound coaching to CLs and DRs to enhance overall effectiveness
- Infrastructure negotiations – DSE Quality/Quantity
- Working Capital (investment in business) alignment
- ROI management
- Sizing corrections/territory dimensioning
- Performance trends & reviews
- Achievement of key targets in the distribution network (Sales, Revenue) in the territory
- Carried out day-day-day duties accurately and efficiently
- Exceeded goals through effective task prioritization and great work ethic
- Highlights:
- Increase the gross level of Jio Center 7000 per month to 17500 per month
- Decrease PIPO From 135% to 80%
- Increased revenue Of Jio Center by Rs 45L in 9 Months only through acquisition of quality Gross & MNP month on month
- Enhance the ROI of existing channel partners of Prepaid Business from the level of 2% to 4.7% on overall revenue.
ASSISTANT MANAGER
BHARTI AIRTEL LTD
AHMEDABAD
01.2016 - 01.2020
- Taking Care 2 Distributor
- 1 Distributor of Prepaid is 2.70 Cr and 1 Distributor of Airtel Payment Bank is 3.60 Cr
- Lead a team of 17 Sales Executives,22 Promoters & 14 Airtel Payment Bank Promoters who serve as our lifeline Retailers
- Resolved customer inquiries and complaints requiring management-level escalation.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Responsible for coaching, mentoring and growing team
- And involve extensive co-ordination with other functions
- End to end business development in the assigned area - creating a quality tie-up of properties through Sales Team
- Support, coach and grow a team of Business Development Managers
- Working directly on critical deals with large Clint and also focusing on creating a long term relation through strategic partnerships
- Find new and better ways of doing things in the best interest of the business through elaborate on ground presence combined with strategic thinking
- Driving Primary, Secondary & Tertiary on daily basis to achieve Revenue Target so Zone can contribute in Circle RMS gain
- Site wise planning by focusing on 4G Sites Roll Outs, 4G Sim penetration & working on LRLU Sites to get incremental Revenue
- Opening Savings Bank account and New Retailer For Money Transfer Business With QR Code Scanning
- Coached employees on upselling products and recommending enhanced services
- Led clinic staff to achieve financial, operational and customer service goals
- Supported staff with training, guidance and confident leadership
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
CHANNEL SALES MANAGER
VIDEOCON TELECOM
Ahmedabad
09.2014 - 12.2015
- Monitored competitive activities in the market and developed strategies for increasing market share.
- Maintained records of all transactions related to channel sales activities.
- Collaborated with marketing teams to develop value-added services that could be offered through partner channels.
- Evaluated performance metrics of existing partnerships and identified areas of improvement.
- Analyzed sales data from multiple channels to identify trends and opportunities for improvement.
ASSISTANT SALES MANAGER
RELIANCE COMMUNICATION
GANDHINAGAR
05.2015 - 12.2015
- Completed store opening and closing procedures by counting drawers and managing security
- Responsible for managing prepaid business handling a total of 540 outlets and contributing revenue of 1.10Cr per month
- Assisted sales team with completing customer transactions and managing issues
- Trained new associates in successful sales and performance strategies
- Demonstrated exemplary customer service by engaging clients on sales floor
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
TATA TELESERVICES LIMITED
SENIOR EXECUTIVE
Godhra
09.2013 - 09.2014
- Developed and implemented strategic sales plans that increased customer acquisition by 30% IN 3 Months.
- Fostered strong relationships with clients, leading to a Y% increase in repeat business.Conducted market research and analysis to identify new sales opportunities and stay ahead of industry trends.
- Trained and mentored new sales team members, enhancing team performance and productivity.
CHANNEL SALES MANAGER
VIDEOCON TELECOM
AHMEDABAD
11.2012 - 09.2013
- Provided technical support to customers regarding the product features and benefits.
- Monitored competitive activities in the market and developed strategies for increasing market share.
- Organized training sessions for channel partners on new product launches and updates.
- Collaborated with marketing teams to develop value-added services that could be offered through partner channels.
AREA SALES INCHARGE
TATA SKY LTD
Ahmedabad
06.2013 - 08.2013
- Managed budgets related to area sales operations including forecasting expenses against goals.
- Provided leadership through effective communication of vision, active coaching and development of personnel, presentation skills, and the ability to motivate teams.
- Created and managed a team of regional sales representatives to maximize revenue growth.
- Hired and motivated high-performing sales team.
CHANNEL SALES MANAGER
VIDEOCON TELECOMMUNICATION
AHMEDABAD
11.2011 - 06.2012
- Assessed, clarified and validated partner needs to nurture relationships and achieve success
- Liaised with other departments to identify, create and improve programs
- Led solution development efforts to address end-user needs while coordinating involvement of company and partner personnel
- Improved business processes to increase productivity and align channel sales department with organization
- Engaged with marketing to deliver highly valued enablement materials
- Evangelized benefits of global platform to add value to unified product offering
- Win Best CSM Award from Business Head of Gujarat
- Team award for being No 1 Team For Remove LUT Sites.
RURAL TERRITORY SALES MANAGER
BHARTI AIRTEL LTD
BALASINOR
11.2010 - 11.2011
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in fast-paced environment
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Highest Added New RD in Gujarat Circle and Awarded by CEO.
SENIOR SALES EXECUTIVE
RELIANCE COMMUNICATION
DEHGAM
09.2009 - 11.2010
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales
- Demonstrated products and features to customers, answered questions and overcame objections
- Employed effective problem-solving techniques, increasing client satisfaction ratings
- Analyzed market trends in consumer industries to implement appropriate marketing and sales methods.
TERRITORY SALES INCHARGE
IDEA CELLULAR LTD
DEHGAM
01.2008 - 09.2009
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts.
Education
Bachelor Of Science - Organic Chemistry
North Gujarat University
HIMMATNAGAR06.2007
Skills
- Strategic Business Planning
- Revenue and Pipeline Growth
- Profit Centre Operations
- Business Expansion
- Sales Strategy
- Team member motivation
- Team building
- Profitability Management
- Opportunity Creation
- Revenue Generation
- Performance Management
- Sales analytics
- Sales Planning
- Lead Generation
- Upselling strategies
- Staff training and motivation
Languages
- Hindi, Bilingual or Proficient (C2)
- Gujarati, Bilingual or Proficient (C2)
- English, Advanced (C1)
Accomplishments
- Consistently ranked among the top 7 in India for three out of four quarters in the academic year 2023-2024 in Reliance JIo
- Received the "Best Performance" award 16 times over a span of 4 years in the West Region in Reliance Jio
- Win a Certificate and Trophy Excellent performer from Sales Head for continuously toping the excellence Chart in 2022 In Reliance JIo
- Highest revenue growth in assigned area for the quarter June'16 to Jan'21
- Got Best TM Award of Gujarat Circle For 4G Gross Net Addition in Bharti Airtel LTD
- Excellence Award From CEO Gujarat for achieving highest Recharge Growth Newly Launch Recharge Circle In Bharti Airtel LTD
- Met and exceeded targets and growth metrics within assigned partner accounts resulting in Contest of foreign trip (Chase To Bangkok) which was based On 150% Target Achievement in Videocon Telecom
- Win 3 Times Best CSM Award from Business Head of Gujarat In Videocn Telecom
- Winner of the sales achievers' club contest held internally and won trips to Singapore in 2011
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Gujarati
Proficient (C2)
C2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Company CultureWork-life balanceCareer advancementInterests
PLAYING CRICKET
Timeline
MOBILITY SALES LEAD
Reliance JIO Infocom Ltd
01.2020 - Current
ASSISTANT MANAGER
BHARTI AIRTEL LTD
01.2016 - 01.2020
ASSISTANT SALES MANAGER
RELIANCE COMMUNICATION
05.2015 - 12.2015
CHANNEL SALES MANAGER
VIDEOCON TELECOM
09.2014 - 12.2015
TATA TELESERVICES LIMITED
SENIOR EXECUTIVE
09.2013 - 09.2014
AREA SALES INCHARGE
TATA SKY LTD
06.2013 - 08.2013
CHANNEL SALES MANAGER
VIDEOCON TELECOM
11.2012 - 09.2013
CHANNEL SALES MANAGER
VIDEOCON TELECOMMUNICATION
11.2011 - 06.2012
RURAL TERRITORY SALES MANAGER
BHARTI AIRTEL LTD
11.2010 - 11.2011
SENIOR SALES EXECUTIVE
RELIANCE COMMUNICATION
09.2009 - 11.2010
TERRITORY SALES INCHARGE
IDEA CELLULAR LTD
01.2008 - 09.2009
Bachelor Of Science - Organic Chemistry
North Gujarat University
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