Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Mokinder S

Chennai

Summary

Dynamic Support Engineer at Credit Saison India, with a proven track record in root cause analysis and technical documentation. Skilled in Java, Python, and Spring Boot, I excel in training teams and enhancing collaboration to drive effective solutions. Passionate about leveraging my expertise to improve customer experiences and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Associate Support

Credit Saison India
Bangalore
04.2025 - Current

Support Engineer

Credit Saison India
Bangalore
12.2022 - 04.2025
  • Trained other team members on relevant technologies and procedures.
  • Developed and maintained detailed documentation of common issues and solutions to enhance the knowledge base.
  • Conducted root cause analysis for recurring problems to prevent future occurrences.
  • Identified issues and implemented appropriate solutions to deliver quick and effective remediation.
  • Collaborated with development teams to report bugs and suggest improvements based on customer feedback.

Education

B.E (CSE) - Computer Science And Engineering

PERI Institute of Technology
Chennai, Tamil Nadu - 600048
05-2022

Skills

Programming languages: C, Python, Java

  • Frameworks: Spring Boot, Microservices
  • Database management: MySQL, NoSQL
  • Technical support
  • Documentation and reporting
  • Root cause analysis
  • Collaboration and teamwork
  • Training and development

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Certification

  • Python in Udemy

References

References available upon request.

Timeline

Technical Associate Support

Credit Saison India
04.2025 - Current

Support Engineer

Credit Saison India
12.2022 - 04.2025

B.E (CSE) - Computer Science And Engineering

PERI Institute of Technology

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