Molly Day
Chesterton
Summary
Resourceful professional with extensive experience in customer service and virtual support. Demonstrates strong work ethic and adaptability while efficiently managing client interactions and resolving issues in high-stress environments. Excels in organization and quickly learns new skills, ensuring effective support and client satisfaction.
Overview
19
19
years of professional experience
Work History
Virtual Visit Navigator
Franciscan Alliance
Michigan City
02.2018 - Current
- Guide patients through virtual appointment process to enhance accessibility
- Troubleshoot and resolve virtual connectivity issues to ensure seamless patient experience
- Actively listen to clients in order to identify their needs and provide effective solutions.
- Quickly identified and addressed customer needs to improve satisfaction and support.
- Adhere to HIPAA and confidentiality standards
- Recorded detailed entries of client calls in the database.
- weekly virtual meetings with colleagues
Optician
Vision Point
Valparaiso
08.2012 - 02.2018
- Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
- Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
- Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
- Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
Waitress
City Lanes Bowling Alley
Michigan City
07.2007 - 12.2014
- Provided excellent customer service in a fast-paced bowling alley environment.
- Maintained cleanliness and organization of dining and service areas.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Assisted in training new waitstaff on menu items and service standards.
- Handled cash transactions and operated the point-of-sale system accurately.
- Developed positive relationships with regular customers through friendly conversation.
Education
GED -
Chesterton High School
Chesterton, IN 11-2005
Skills
- Telehealth coordination
- Customer service experience
- Time management
- Virtual communication
- Self-motivated
- Handles stress well
- Reliable team member
Timeline
Virtual Visit Navigator
Franciscan Alliance
02.2018 - Current
Optician
Vision Point
08.2012 - 02.2018
Waitress
City Lanes Bowling Alley
07.2007 - 12.2014
GED -
Chesterton High School