Molly James
Indianapolis
Summary
Dynamic and reliable professional with a valid Indiana driver's license and strong problem resolution skills. Proven track record at 3 Pete Logistics, enhancing customer satisfaction through effective communication and meticulous attention to detail. Skilled in multi-family property management, fostering teamwork, and ensuring operational excellence. Committed to delivering exceptional service and building lasting relationships.
Overview
13
13
years of professional experience
Work History
Delivery Associate
3 Pete Logistics
09.2024 - 01.2025
- Delivered packages to customer doorsteps and business offices.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
- Contributed to a positive work environment by supporting colleagues and fostering teamwork in meeting company objectives.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.
- Developed strong relationships with regular clients, personalizing interactions to enhance overall experience.
Property Supervisor
Molloy Landscaping
03.2016 - 03.2024
- Handled resident complaints and expedited all maintenance requests.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Developed and managed highly skilled on-site staff through recruitment, training and motivation.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Inspected grounds, facilities and equipment to determine repair and maintenance needs.
- Oversaw daily operations, maintenance and administration of various properties.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
Manager
Dairy Queen
03.2012 - 06.2016
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Delivered level of service to customers in effort to build upon relationships for future clients.
Education
High School Diploma -
Thomas Carr Howe Comm High School
Indianapolis, IN05.2012
Skills
- Valid Indiana driver's license
- Skilled multi-tasker
- Multi-family property management
- Problem resolution
- Reliable and trustworthy
- Basic math
- Decision-making
- Communication
- Planning
Timeline
Delivery Associate
3 Pete Logistics
09.2024 - 01.2025
Property Supervisor
Molloy Landscaping
03.2016 - 03.2024
Manager
Dairy Queen
03.2012 - 06.2016
High School Diploma -
Thomas Carr Howe Comm High School
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