Molly Mayo
Evansville
Summary
Dependable and responsible professional with over 10 years in guest services. Strong background in fostering teamwork, effective communication, and time management. Committed to creating a positive environment and delivering exceptional service.
Resourceful Guest Services Lead recognized for critical thinking and multitasking abilities. Successfully assisted daily operations while maintaining a friendly attitude. Prepared to leverage expertise to enhance team performance and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Guest Services Lead
Mesker Park Zoo
Evansville, IN
03.2023 - Current
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Senior Guest Services Attendant
Mesker Park Zoo
Evansville, IN
03.2019 - 03.2023
- Provided exceptional customer service to enhance visitor experiences and engagement.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
Guest Services Attendant
Mesker Park Zoo
Evansville, IN
05.2016 - 03.2019
- Delivered exceptional customer service, ensuring guest satisfaction and engagement throughout zoo experience.
- Collaborated with team members to streamline operations, improving overall guest flow during peak hours.
- Maintained cleanliness and organization of guest areas, promoting a safe environment for visitors.
Education
Bachelor of Science - Public Relations
University of Southern Indiana
Evansville, IN05-2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Excellent communication
- Dependable and responsible
Timeline
Guest Services Lead
Mesker Park Zoo
03.2023 - Current
Senior Guest Services Attendant
Mesker Park Zoo
03.2019 - 03.2023
Guest Services Attendant
Mesker Park Zoo
05.2016 - 03.2019
Bachelor of Science - Public Relations
University of Southern Indiana