Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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Molly Parker

Fort Wayne

Summary

Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic CSR with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

CSR

1st Source Bank
01.2016 - Current
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Assisted with training of new tellers on policies and procedures.
  • Trained new hires on customer service policies and procedures.
  • Executed wire transfers, stop payments and account transfers..
  • Cross-sold credit cards, loans and other bank products.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Handled escalated customer service issues, resolving conflicts professionally while maintaining client satisfaction.
  • Assisted with the onboarding process for newly hired tellers, providing hands-on training and guidance for a seamless integration into the team.
  • Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
  • Identified potential fraud cases through careful observation and adherence to security protocols, protecting both the bank and its customers from financial loss.
  • Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.

Retail Sales Associate

Dick Sporting Goods
06.2015 - 01.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

High School Diploma -

Huntington North High School
Huntington, IN
06.2014

Skills

  • Strong leadership qualities
  • Professionalism and Ethics
  • Training and mentoring
  • Cash handling expertise
  • Decision-Making Competence
  • Stress Tolerance
  • Continuous Improvement Mindset
  • Banking Product Knowledge
  • Regulatory Compliance Awareness
  • Financial record keeping
  • Transaction Processing Efficiency
  • Fraud Detection Proficiency
  • Customer Privacy Protection
  • Sales and Cross-selling Aptitude
  • Branch Security Measures
  • Strong Work Ethic
  • Excellent time management skills
  • Customer Relationship Building
  • Exceptional customer service
  • Cash counting
  • Cash handling and management
  • Compliance, banking laws, and regulations
  • Conflict resolution techniques
  • Financial Advising

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

On-Site

Important To Me

Work-life balanceHealthcare benefitsPaid sick leave401k matchPaid time offFlexible work hours4-day work weekCompany Culture

Timeline

CSR

1st Source Bank
01.2016 - Current

Retail Sales Associate

Dick Sporting Goods
06.2015 - 01.2016

High School Diploma -

Huntington North High School
Molly Parker