Molly Smith
Lynn
Summary
Customer-Focused Professional experienced in enhancing sales revenue through effective management of high volumes of inquiries. Achieved improved client satisfaction and team collaboration by leveraging strong problem-solving abilities and a positive attitude. Organized Office Assistant contributed to high productivity and efficient task completion while excelling in communication and adaptability.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Office Assistant
Reid Health
12.2024 - 05.2026
- Streamlined office operations by managing schedules, organizing files, and ensuring a tidy workspace.
- Coordinated incoming mail, phone calls, and visitor inquiries to maintain effective communication and service.
- Accelerated document processing through precise data entry and prompt filing.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Communicated clearly and effectively with colleagues and clients through various channels.
- Collaborated with team members to provide support and share knowledge for project success.
- Adapted effectively to new challenges, ensuring smooth transitions and maintaining productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Office Assistant
Reid Health
Richmond
10.2023 - 07.2024
- Scheduled appointments and coordinated meetings, ensuring timely access for staff and patients.
- Assisted in patient check-in, ensuring accurate record maintenance for improved service delivery.
- Utilized electronic health record systems to update patient information securely.
- Managed office supplies and inventory to support smooth daily operations.
Inside Sales Specialists
Gillman Home Center
11.2022 - 09.2023
- Increased sales revenue by efficiently managing a high volume of inbound leads and promptly responding to customer inquiries.
- Facilitated transactions by collaborating with finance department for accurate invoicing and timely client payments.
- Facilitated smooth transactions by working closely with finance department to ensure accurate invoicing and timely payments from clients.
- Built strong client relationships through effective communication, understanding needs, and providing tailored sales solutions.
- Created and updated customer accounts with relevant information.
- Trained new inside sales representatives on company processes, product offerings, and best practices to maximize sales potential.
Registered Behavior Technician
Hopebridge Autism Therapy Center
04.2022 - 11.2022
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Enhanced client behavior through implementation of individualized ABA therapy plans and systematic progress tracking.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Handled crisis situations with professionalism, maintaining safety for all individuals while following established protocols.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client's needs and goals.
Front End Supervisor
Gillman Home Center
06.2017 - 04.2022
- Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Monitored cashier performance metrics, identifying trends to enhance service quality.
- Checked cash drawers at multiple checkout stations, ensuring adequate cash availability for smooth transactions.
- Monitored cashier performance metrics to identify areas for improvement.
- Coached and mentored team members, fostering a culture of continuous improvement and increasing job satisfaction.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
Education
Bachelor of Science - Criminal Justice
Indiana University East
Richmond, IN 08.2018 - 05.2022
Bachelor of Science - Psychology
Indiana University East
Richmond , IN 08.2018 - 05.2022
Skills
- Office management
- Administrative support
- Data entry
- Documentation and reporting
- Time management
- Verbal communication
- Customer service
- Strong problem solver
- Relationship building
- Positive attitude
Timeline
Office Assistant
Reid Health
12.2024 - 05.2026
Office Assistant
Reid Health
10.2023 - 07.2024
Inside Sales Specialists
Gillman Home Center
11.2022 - 09.2023
Registered Behavior Technician
Hopebridge Autism Therapy Center
04.2022 - 11.2022
Bachelor of Science - Criminal Justice
Indiana University East
08.2018 - 05.2022
Bachelor of Science - Psychology
Indiana University East
08.2018 - 05.2022
Front End Supervisor
Gillman Home Center
06.2017 - 04.2022