Mona Advani
Vadidara
Summary
Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.
Overview
6
6
years of professional experience
Work History
Operation Manager
Sharp International Immigration Servics
Vadodara
10.2019 - Current
- Supervise and mentor branch teams in Vadodara and Nigeria.
- Proactively engage with visa internal Teams in regular strategic and Planning discussion.
- Manage office operations and lead a team comprising counselors, back-office personnel, and IELTS faculties.
- Responsible for achieving monthly disbursement targets.
- Managing client queries and emails regarding student visas and other visa categories, and delegating workload among team members accordingly.
- Allocating leads efficiently within the team and ensuring prompt follow-up on new leads.
- Establishing B2B channels to streamline the application process.
- Overseeing digital marketing content calendars, boosting plans for leads, monitoring Mailchimp activities, and targeting specific audiences.
- Offer personalized counseling to students and parents, advising on course selection and preferred countries based on financial capability, academic prerequisites, and English proficiency assessment.
- Promote and attract applicants both with and without English proficiency, including guidance for applicants with spouses and those without, tailored to their preferences.
- Specialize in prominent study destinations such as Canada, UK, USA, and expand expertise to include Australia, New Zealand, and European nations.
- Provide comprehensive guidance on study options tailored to individual needs and financial capacities.
- Facilitate smooth application processes by overseeing the efficient handling of submissions within 24 hours and ensuring timely completion of document requirements.
- Conduct regular monitoring of student email accounts and university portals to ensure prompt activation and document submission.
- Ensure clients meet all admission conditions within stipulated timelines to secure unconditional offer letters promptly.
- Organize mock interviews and offer structured interview preparation to enhance student readiness.
- Assist in final university interviews and coordinate tuition fee payments using platforms like Flywire, Convera, and CIBC, while optimizing forex transactions for company margins.
- Collaborate with the team to facilitate GIC account openings through reputable banks like Scotia, BMO, or CIBC.
- Handle CAS letter applications, including pre-CAS checks.
- Provide guidance on SOP and proof of funds requirements for Canada, UK, and USA.
- Possess expert knowledge of visa procedures and documentation for Canada, UK, and USA.
- Provide post-landing services guidance to ensure smooth settlement for students.
- Offer WES application guidance tailored to Canadian and US university requirements.
- Financial requirements for the I-20 application
- Provide expertise in foreign exchange and travel card recommendations.
- Guide students in creating compelling SOPs for direct applications to top-ranking universities.
- Assist in applications for J1 visas, UK Spousal visas, USA Visitor visas, and UK Youth Mobility visas.
- Manage Canada immigration operations, including ECA applications (WES, IQAS), CRS points calculations, and PNP eligibility criteria.
- Consult on immigration and work permit matters to provide comprehensive client support.
- Having the knowledge of express entry and PNP process and LMIA process of Canada Immigration.
Senior Immigration Counsellor
Tirupati Immigration Service PVT LTD
Vadodara
06.2018 - 06.2019
- Created counselling and recovery plans for clients based on difficulties and goals required.
- Encouraged clients to become open and talk about their feelings using motivation, empathy and support.
- Used quick decision-making skills to provide smart, on-the-spot answers to client concerns.
- Conducted client consultations before counselling to determine issues requiring assistance and make action plans based on these.
- Listened carefully, asked questions and confirmed understanding of clients situation and needs.
- Assessed risks and needs of each person, tailoring approach to match individual.
- Helped individuals access resources needed to reach personal goals.
- Recorded client progress, changing treatment plans to provide high quality client care.
- Prepare the file for Immigration and Visitor Visa process.
- Calls on New leads to archive daily or Monthly basis target.
Education
MBA - Human Resource Management
Institute of Chartered Financial Analysts of India
2019
Bachelors of Commerce -
The Maharaja Sayajirao University of Baroda
2016
Skills
- Multi-unit operations management
- Procedure development
- Microsoft Office Suite expert
- Incident management
- Workforce training and development
- Grievance expertise
Timeline
Operation Manager
Sharp International Immigration Servics
10.2019 - Current
Senior Immigration Counsellor
Tirupati Immigration Service PVT LTD
06.2018 - 06.2019
MBA - Human Resource Management
Institute of Chartered Financial Analysts of India
Bachelors of Commerce -
The Maharaja Sayajirao University of Baroda
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