Mona Kumar

• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Led sprint reviews and planning meetings to promote full team engagement.
• Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

• Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Supported customers via telephone, email and at sites to handle escalations and product concerns.
• Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
• Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.

• Worked for Nordics Hotel Chain as Engagement Manager at Sweden.
• Helped client to adapt and transition to the agile ways of working
• Organized daily workflow and assessed appropriate staffing to provide optimal service.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Worked to provide continuous improvement for product development lifecycle.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

• Managed three key manufacturing accounts in Nordics region
• Improved account management by introducing the Scrum Framework.
• Trained teams to optimize delivery in alignment agile practices along with individual needs to boost customer satisfaction.
• Led sprint reviews and planning meetings to promote full team engagement.
• Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.

• Executed and managed over 8 successful SAP implementation projects for large automobile manufacturing company.
• Trained and mentored juniors on SAP CRM system operations and functionality.
• Solved functional and technical obstacles and worked closely with project team from different streams.
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.

✪ Successfully managed project scope by developing work breakdown structure for major milestones and critical path tasks for meeting project deadlines & producing deliverables.
✪ Performed technical root cause analysis and outlining corrective action; analyzing and resolving performance issues and other limitations; ensuring smooth implementation and testing at client location.