Mona Kumari
Bangalore
Summary
Dynamic Senior Business Development Manager with over 7.8 years of comprehensive experience, including more than 5 years focused on delivering cross-functional projects that enhance customer success and ensure seamless end-to-end delivery for global clients. Expertise in requirement gathering, stakeholder management, solution design support, UAT coordination, and meticulous project documentation. Proven ability to manage multiple projects simultaneously under tight deadlines while effectively aligning business and technical teams to achieve measurable outcomes and elevate client satisfaction. Committed to driving strategic initiatives that foster growth and innovation in a fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Business Development Manager
Team Computers
02.2025 - 09.2025
- Led 4+ enterprise digital transformation programs, improving customer engagement and service performance.
- Managed requirements, planning, UAT, and delivery in collaboration with cross-functional technical teams.
- Delivered enablement, training, and go-live support to accelerate adoption and minimize post-implementation issues.
- Tracked pipeline, milestones, and project health using Salesforce and Google Workspace for executive visibility.
- Enabled teams across IT, cloud, cybersecurity, and SaaS, translating business needs into solution roadmaps.
- Built strong client partnerships, reducing churn and achieving NPS 45+ and CSAT 75%
Business Development Manager
Radiant Systems
03.2024 - 02.2025
- Led cross-functional delivery of SaaS solutions for 8+ enterprise clients, ensuring 100% SLA compliance, seamless integrations, and measurable revenue impact.
- Drove requirements, RFP analysis, and solution validation, authoring BRDs, SOPs, and User Stories to standardize deployments and improve efficiency by 20%.
- Built data-driven dashboards and value frameworks to track customer health, SLA adherence, ROI, and solution performance.
- Delivered customer onboarding, training, and handover from sales to delivery, accelerating time-to-value and adoption.
- Leveraged CRM and performance insights to support renewals, expansion opportunities, and proactive churn mitigation.
Lead Business Operations
Diksha Technologies
01.2023 - 02.2024
- Led cross-functional delivery of SaaS solutions for 10+ enterprise clients, managing requirements, project scope, planning, and execution for global engagements.
- Delivered product walkthrough, customer training, and onboarding, converting prospects into active users while improving adoption and reducing post-go-live issues.
- Managed customer success workflows using CRM and reporting tools to track engagement, risks, and outcomes.
- Supported payroll and workforce management clients, including Australian payroll engagements, ensuring compliance with local cycles and operational needs.
- Built data-driven dashboards to monitor customer usage, engagement trends, and key operational KPIs.
Associate Account Manager
AgreeYa Solutions
04.2021 - 01.2023
- Led requirements workshops for BFSI, Telecom, and Automobile clients across 15+ SaaS products, translating business needs into technical requirements and KPI dashboards.
- Managed IT, SaaS, and payroll accounts, acting as a liaison between clients, delivery, and technical teams for global engagements.
- Supported data governance, reporting accuracy, access controls, and GDPR-aligned compliance across delivery models.
- Drove client satisfaction, retention, and scalable account growth in a high-growth environment through structured account management.
- Used Salesforce CRM and Google Workspace to monitor pipeline performance, customer milestones, renewals, and executive reports.
Business Development Executive
SA Technologies
08.2018 - 04.2021
- Analyzed requirements and mapped workflows for workforce management solutions, enabling smooth implementations.
- Supported client onboarding, training, and ongoing engagement, improving time-to-value and retention.
- Collaborated with delivery, product, and support teams to drive adoption and proactive customer success outcomes.
- Implemented CRM tools to streamline lead tracking and optimize sales processes.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Full Stack Developer(.NET)
Centurysoft Pvt. Ltd
05.2017 - 01.2018
- Built and optimized scalable web applications such as Solvaderm and Sylvia Chatbot, improving usability and performance.
- Worked end-to-end across SDLC with ASP.NET, MVC, C#, and modern front-end tools (React, JavaScript, HTML/CSS).
- Collaborated with cross-functional teams to define, design, and launch new features.
Education
B.Tech - Computer Science
Arya Group of Colleges
Jaipur, India06-2016
Skills
- Agile project management
- Customer success management
- Requirement analysis and documentation
- UAT Planning & Coordination
- Solution Design Collaboration
- Process Mapping & Workflow Design
- Risk Management & Project Reporting
- Cross-functional Team Collaboration
- Customer engagement
- CRM software (Salesforce, MS Dynamics 365, ZOHO, HubSpot), ATS
- Power BI, Excel, SQL(Basics), MS office
Certification
Pursuing a Business Analyst
certification
Timeline
Sr. Business Development Manager
Team Computers
02.2025 - 09.2025
Business Development Manager
Radiant Systems
03.2024 - 02.2025
Lead Business Operations
Diksha Technologies
01.2023 - 02.2024
Associate Account Manager
AgreeYa Solutions
04.2021 - 01.2023
Business Development Executive
SA Technologies
08.2018 - 04.2021
Full Stack Developer(.NET)
Centurysoft Pvt. Ltd
05.2017 - 01.2018
B.Tech - Computer Science
Arya Group of Colleges