Monajat Gazi
Workforce Management Planning And Scheduling
Kolkata
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
17
17
years of professional experience
Work History
Deputy Manager WFM
Concentrix
Kolkata
01.2013 - Current
- Led performance improvement initiatives, enhancing team efficiency and achieving operational goals.
- Developed workforce staffing models, optimizing resource allocation, and ensuring service level targets.
- Collaborated with cross-functional teams to implement process improvements, resulting in streamlined operations.
- Monitored key performance indicators, providing insights that drove effective decision-making and strategy.
- Analyzed workforce trends, identifying areas for enhancement and supporting strategic planning efforts.
- Facilitated communication between departments, ensuring alignment on workforce needs and project timelines.
CCE & Sr. CCE
Aditya Birla Minacs PVT. LTD. (Kolkata) & Concentrix Daksh services PVT LTD.
01.2009 - 06.2012
- Organization – Aditya Birla Minacs PVT. LTD.(Kolkata) & Concentrix Daksh services PVT LTD.
- designation: - CCE & SR. CCE at Aditya Birla Minacs & CNX from 2009 to 2012
- Designation: - Senior Practitioner in CNX from 2013 to 2016
- Role: - WFM Analyst in CNX from 2016 to 2021.
- Designation: - Assistant manager WFM in CNX from 2022 to 2025
- Led initiatives to enhance workforce efficiency, resulting in improved operational performance and team productivity.
- Developed and implemented process improvements that streamlined workflows and reduced turnaround times significantly.
- Maintained accurate records of team performance, contributing to strategic planning and operational assessments.
- Demonstrated respect and friendliness by assisting team members.
- Identified issues, analyzed information, and provided solutions to problems.
Education
Bachelor of Arts -
Netaji Subhash Open University
Kolkata, India 04.2001 -
H.S -
Rameshwarpur Union Adarsha Vidyalaya
Rameswarpur, Hasnabad01-2009
Skills
Advanced WFM Systems
Scheduling and capacity planning
Power BI and SQL
Forecasting techniques
Problem-solving skills
Time management skills
APPLICATION: -
Interests
Hobby: Playing foot Ball
PERSONAL DETAILS
- Father’s Name : Arshad Gazi
- Date of Birth : 1990-07-10
- Marital Status : Married
- Gender : Male
- Nationality : Indian
- Mob. No : 9088204065
- Permanent Adress: Vill+PO :- Rameswarpurr, P.S :- Hasnabad, Dist. :- North 24pgs, Pin :- 743426
- Present Adress: Mahishbathan, Sec- V, Salt Lake, Kolkata – 700102
Timeline
Deputy Manager WFM
Concentrix
01.2013 - Current
CCE & Sr. CCE
Aditya Birla Minacs PVT. LTD. (Kolkata) & Concentrix Daksh services PVT LTD.
01.2009 - 06.2012
Bachelor of Arts -
Netaji Subhash Open University
04.2001 -
H.S -
Rameshwarpur Union Adarsha Vidyalaya