Monali Ubale
Mumbai
Summary
I am Lead Trainer with overall experience of 5 years in training excelling in employee training and development. Expert in financial services, I enhance engagement through innovative lesson plans and effective communication. Recognized for elevating training effectiveness, I foster collaboration and mentor junior staff to achieve outstanding results.
Overview
10
10
years of professional experience
Work History
Lead Trainer
Digitide Solution Limited
11.2024 - Current
- Assessed training needs through surveys and performance evaluations.
- Managed scheduling and logistics for training sessions across multiple departments.
- Collaborated with management to align training goals with company objectives.
- Provided ongoing support and mentorship to junior trainers and staff members.
- Evaluated training effectiveness and adjusted programs based on feedback received.
- Delivered classroom lectures and facilitated group discussions on topics related to the training program.
- Analyzed data from surveys, interviews, tests and other sources to evaluate effectiveness of instruction methods used.
- Led train-the-trainer sessions with subject matter experts to ensure consistency in delivery of content across departments and locations.
- Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
Sr. Trainer
Eureka Outsourcing Solutions Pvt. Ltd.
Mumbai
05.2023 - 08.2024
- Conducted train-the-trainer sessions to ensure all trainers understood the content, resulting in an increase in engagement and knowledge retention
- Developing TNI, communicating process upgrades, and training on banking and financial terminology.
- Developed a blended learning approach that included eLearning, virtual classrooms, and on-the-job training
- Assisted in the training and evaluation of new pilots, helping them to achieve certification
- Facilitated workshops to enhance team performance and collaboration.
Trainer
Conneqt Business Solutions Ltd.
Mumbai
04.2022 - 05.2023
- Facilitated virtual training sessions that resulted in higher employee satisfaction ratings
- Created a Learning Management System (LMS) that improved tracking and reporting of training activities
- Used storytelling and other creative techniques to engage learners and ensure understanding
- Utilized a variety of teaching tools, such as video lectures and interactive quizzes, to enhance student engagement and learning
Sr. Process Trainer cum Quality
Enser Communication Private Limited
Navi Mumbai
08.2021 - 01.2022
- Trained and mentored new customer service agents in edu-tech process and customer service best practices
- Developed and implemented technology initiatives to increase the use of technology in the classroom, resulting in improved student engagement and outcomes
- Analyzed quality data from customer surveys and identified customer needs, resulting in an improved product design
- Created WBR, MBR, YBR & client performance presentations
Specialist
Hexaware BPS
Navi Mumbai
01.2018 - 06.2021
- Resolved customer complaints in a professional and efficient manner, resulting in a reduction in customer escalations
- Collaborated with cross-functional teams to develop and implement process improvements, developed customer calling scripts
- Analyzed customer service metrics to identify trends and areas for improvement
- Trained OJT batches and achieved 'Over & Beyond' in Key metrics.
Customer Service Associate
Dev Software and Services Pvt. Ltd
02.2016 - 01.2017
- Sales Domain- Life Insurance & Corporation process
- Checking Eligibility by Insurance ID & providing Policy Benefits.
Education
BA -
YCMOU
Mumbai08.2017
Diploma - Computer Science
Abhinav Institute of Technology
Mumbai08.2014
HSC - Commerce
Mumbai University
Mumbai06.2010
SSC -
MVS
Mumbai06.2007
Skills
- Financial services and banking
- Operating systems expertise
- Presentation skills
- People management and leadership
- Communication skills
- Employee training and development
- Problem solving strategies
- Client relationship management
- Lesson plan development
- Assessment design and evaluation
- Training and mentoring programs
- Training session scheduling
- Video production skills
Personal Information
- Date of Birth: 12/15/90
- Nationality: Indian
Timeline
Lead Trainer
Digitide Solution Limited
11.2024 - Current
Sr. Trainer
Eureka Outsourcing Solutions Pvt. Ltd.
05.2023 - 08.2024
Trainer
Conneqt Business Solutions Ltd.
04.2022 - 05.2023
Sr. Process Trainer cum Quality
Enser Communication Private Limited
08.2021 - 01.2022
Specialist
Hexaware BPS
01.2018 - 06.2021
Customer Service Associate
Dev Software and Services Pvt. Ltd
02.2016 - 01.2017
BA -
YCMOU
Diploma - Computer Science
Abhinav Institute of Technology
HSC - Commerce
Mumbai University
SSC -
MVS