Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Hobbies and Interests
References
Disclaimer
Timeline
Generic
Monalisa Alex Bhambal

Monalisa Alex Bhambal

Pune

Summary

Dynamic professional with expertise in customer relationship management and workforce coordination. Proven ability to enhance operational efficiency and deliver exceptional support services. Strong communication skills and a commitment to excellence drive consistent results in fast-paced environments. Highly adaptable and organized, with a track record of thriving under pressure and meeting organizational goals.

Overview

6
6
years of professional experience

Work History

Principal - Managed Services Support

ID Medical
Pune
06.2022 - Current
  • Served as primary contact between healthcare professionals and NHS Trusts for workforce management.
  • Coordinated staffing schedules, addressing last-minute changes and escalations efficiently.
  • Maintained compliance documentation according to NHS and industry regulations.
  • Collaborated with recruitment, operations, and compliance teams to achieve client SLAs and daily targets.
  • Utilized CRM systems for bookings and case progress while ensuring client satisfaction.
  • Contributed innovative ideas to enhance team performance and outcomes.
  • Supported colleagues in maintaining a collaborative work environment through guidance.
  • Recognized by management for delivering exceptional client service.

Sales Advisor - Sales & Upgrades Department

Tech Mahindra Business Solutions
Pune
11.2021 - 05.2022
  • Handled inbound customer queries regarding product purchases and upgrades.
  • Delivered persuasive communication to promote upselling and customer retention.
  • Achieved monthly sales targets by recommending cost-effective and value-driven packages.
  • Ensured exceptional customer experience by resolving concerns with empathy and professionalism.

Customer Relations Officer

Altruist Technologies Pvt. Ltd.
Pune
12.2019 - 12.2020
  • Managed customer queries via calls, emails, and social media platforms.
  • Resolved disputes by coordinating with internal departments and maintaining accurate case records.
  • Supported cross-functional areas including sales and collections by following up on leads and recovery status.
  • Played a vital role in maintaining customer satisfaction through timely follow-ups and service excellence.

Education

B.E. - Mechanical Engineering

AISSMS College of Engineering
Pune
01-2022

Higher Secondary Certificate (HSC) -

Dastur Junior College
Pune
01-2017

Secondary School Certificate (SSC) -

St. Felix High School
Pune
01-2015

Skills

  • MS Office proficiency
  • Internet research
  • Email management
  • CRM software
  • Staff coordination
  • Compliance documentation
  • Team leadership
  • Innovative thinking
  • Time management
  • Positive attitude
  • Active listening
  • Problem solving
  • Dependability
  • Calmness under pressure
  • Reporting tools
  • Client relationship management
  • Process improvement

Accomplishments

  • Promoted three times within two years in recognition of consistently strong performance, dedication, and impact on team and organizational goals

Languages

  • English (Fluent)
  • Hindi (Fluent)
  • Marathi (Fluent)

Hobbies and Interests

  • Playing basketball
  • Cycling
  • Listening to music

References

References available upon request.

Disclaimer

I hereby declare that the information provided above is true and correct to the best of my knowledge and belief., 2025-01-08

Timeline

Principal - Managed Services Support

ID Medical
06.2022 - Current

Sales Advisor - Sales & Upgrades Department

Tech Mahindra Business Solutions
11.2021 - 05.2022

Customer Relations Officer

Altruist Technologies Pvt. Ltd.
12.2019 - 12.2020

B.E. - Mechanical Engineering

AISSMS College of Engineering

Higher Secondary Certificate (HSC) -

Dastur Junior College

Secondary School Certificate (SSC) -

St. Felix High School

Similar Profiles

CREATE PROFILE
Monalisa Alex Bhambal