Monalisa Das
Banking
Bangalore
Summary
To be responsible service sector professional and to contribute to the growth of the organization using effective personality traits my hard-working attitude and thus becoming a valuable assets to the organization. I am sincere, energetic, hardworking and have an attitude to excel in performing.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Relationship Manager, Banking Operations
RBL Bank
Bangalore
01.2023 - Current
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Worked with Service and Sales departments to facilitate communication and deliver personalized solutions to customers.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Corporate Salary Account
Axis Bank
Bangalore
11.2021 - 11.2022
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
Cluster Manager
Oyo Hotels
Bangalore
10.2018 - 10.2019
- Analyzed sales data to manage cluster performance and make informed financial decisions.
- Managed cluster expenditure by adhering to set budget.
- Monitored facility managers and staff performance through quarterly review assessments.
- Provided weekly income and quarterly cluster reports to company headquarters.
- Trained facility managers on company policy and procedure for similar performance throughout cluster.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Managed senior-level personnel working in marketing and sales capacities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Guest Relationship Manager
Oyo Hotels
Bangalore
02.2018 - 10.2018
- Provided professional services and support in a dynamic work environment.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Housekeeping Supervisor
Aquuamarine
Bangalore
02.2017 - 01.2018
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Monitored staff performance and provided feedback to drive productivity.
- Addressed customer feedback and complaints to maximize satisfaction.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
Education
Master of Arts - Education
Rabindra Bharati University
Kolkata 02.2014 - 02.2016
Bachelor of Arts - Art
Culcutta University
Kolkata 04.2010 - 03.2014
HIGHER SECONDARY -
W.B.C.H.S.E
KOLKATA 04.2008 - 03.2010
SECONDARY -
W.B.C.H.S.E
KOLKATA 04.2007 - 02.2008
Skills
Customer portfolio management
Service support
Written and verbal communication
Cash Handling
Client Relationships
Fluent in [Language]
New business generation
Relationship building and management
Timeline
Relationship Manager, Banking Operations
RBL Bank
01.2023 - Current
Corporate Salary Account
Axis Bank
11.2021 - 11.2022
Cluster Manager
Oyo Hotels
10.2018 - 10.2019
Guest Relationship Manager
Oyo Hotels
02.2018 - 10.2018
Housekeeping Supervisor
Aquuamarine
02.2017 - 01.2018
Master of Arts - Education
Rabindra Bharati University
02.2014 - 02.2016
Bachelor of Arts - Art
Culcutta University
04.2010 - 03.2014
HIGHER SECONDARY -
W.B.C.H.S.E
04.2008 - 03.2010
SECONDARY -
W.B.C.H.S.E
04.2007 - 02.2008