Summary
Overview
Work History
Education
Skills
Timeline
Generic

Monalisa Das

Banking
Bangalore

Summary

To be responsible service sector professional and to contribute to the growth of the organization using effective personality traits my hard-working attitude and thus becoming a valuable assets to the organization. I am sincere, energetic, hardworking and have an attitude to excel in performing.

Overview

6
6
years of professional experience
9
9
years of post-secondary education
3
3
Languages

Work History

Relationship Manager, Banking Operations

RBL Bank
Bangalore
01.2023 - Current
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Worked with Service and Sales departments to facilitate communication and deliver personalized solutions to customers.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Corporate Salary Account

Axis Bank
Bangalore
11.2021 - 11.2022
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.
  • Excellent communication skills, both verbal and written.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Delivered services to customer locations within specific timeframes.

Cluster Manager

Oyo Hotels
Bangalore
10.2018 - 10.2019
  • Analyzed sales data to manage cluster performance and make informed financial decisions.
  • Managed cluster expenditure by adhering to set budget.
  • Monitored facility managers and staff performance through quarterly review assessments.
  • Provided weekly income and quarterly cluster reports to company headquarters.
  • Trained facility managers on company policy and procedure for similar performance throughout cluster.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Guest Relationship Manager

Oyo Hotels
Bangalore
02.2018 - 10.2018
  • Provided professional services and support in a dynamic work environment.
  • Passionate about learning and committed to continual improvement.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Worked well in a team setting, providing support and guidance.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Housekeeping Supervisor

Aquuamarine
Bangalore
02.2017 - 01.2018
  • Managed laundry sorting, washing, drying, and ironing.
  • Completed schedules, shift reports, and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Monitored staff performance and provided feedback to drive productivity.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Maintained required records of work hours, budgets and payrolls.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Trained and mentored new staff on cleaning and safety protocols.

Education

Master of Arts - Education

Rabindra Bharati University
Kolkata
02.2014 - 02.2016

Bachelor of Arts - Art

Culcutta University
Kolkata
04.2010 - 03.2014

HIGHER SECONDARY -

W.B.C.H.S.E
KOLKATA
04.2008 - 03.2010

SECONDARY -

W.B.C.H.S.E
KOLKATA
04.2007 - 02.2008

Skills

Customer portfolio management

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Timeline

Relationship Manager, Banking Operations

RBL Bank
01.2023 - Current

Corporate Salary Account

Axis Bank
11.2021 - 11.2022

Cluster Manager

Oyo Hotels
10.2018 - 10.2019

Guest Relationship Manager

Oyo Hotels
02.2018 - 10.2018

Housekeeping Supervisor

Aquuamarine
02.2017 - 01.2018

Master of Arts - Education

Rabindra Bharati University
02.2014 - 02.2016

Bachelor of Arts - Art

Culcutta University
04.2010 - 03.2014

HIGHER SECONDARY -

W.B.C.H.S.E
04.2008 - 03.2010

SECONDARY -

W.B.C.H.S.E
04.2007 - 02.2008

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