Overview
Work History
Education
Timeline
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Your Name

Overview

7
7
years of professional experience

Work History

Associate Product Manager

PLIVO INC
Bangalore
01.2018 - 09.2022
  • Y-Combinator and Qualcomm backed US based Cloud communications platform with carrier network in 190 countries
  • Define technical product requirements and work with PMs on product development and release
  • Design, build, and maintain automated reporting, dashboards, and ongoing analysis to enable data driven decisions across messaging products
  • Product Development, and Release
  • Developed a dynamic routing system to improve message deliverability by 20% and margin improvement by 15%
  • O Designed and deployed a ranking mechanism to dynamically evaluate multiple carriers based on parameters such as delivery time, success rate, and retention rate
  • O Worked with Engineering to build compliance checks in the system to automatically ensure country specific compliance across all 190 countries
  • Deployed a self-serve Sender ID (SID) registration feature for carriers, reducing onboarding time from 50 to 7 days
  • O Mapped customer registration journey to stage wise requirements and worked with Engineering and UI teams to translate business requirements into technical features
  • O Project managed feature launch across multiple phases, customer cohorts, and countries
  • Worked with Sales
  • Engineering, and Customer Support to launch within committed timelines
  • Automated cost updates across carrier and in-house systems, improving margins by 17% o Developed API based mechanism to dynamically update costs, reducing cost discrepancies from 37% to
  • Analytics and Reporting
  • Developed tableau reports and dashboards to provide unified view of revenue and margin trends across countries, carriers, and customers, eliminating avg
  • 100+ manhours across multipleteams
  • O Revenue and Margin dashboards were the most viewed and downloaded across the company with 100+ views daily
  • Developed a margin report to provide daily visibility and key callouts on margin and usage trends to CEO and CPO
  • O Led weekly stand-ups with senior leaders (VP level), presenting reports and driving action items
  • Led a company-wide initiative to replace tableau with a cost-effective and scalable data visualization platform
  • O Defined customer use-cases and evaluation parameters, and presented analysis to CEO for approval
  • Received go- ahead to replace Tableau with QuickSight, with potential to save $100K annually and reduce down-time by 20%
  • Metric Development and Data Management
  • Extract, transform, and load data from many data sources using SQL, Scripting and database tools
  • Developed a new metric (lambda) to measure carrier performance across delivery success rate and margin
  • O Adopted as flagship metric for Dynamic Routing product with performance reviewed weekly by senior leadership
  • O Captured margin loss bucket and provided level 2 root-causes to aid targeted actions to reduce loss for partner teams.

Senior Product Support Engineer(ServiceNow Engineer)

Hewlett Packard Enterprise
09.2016 - 12.2017
  • Worked as SME and incident management engineer to handle escalations and outages
  • Created and maintained Knowledge
  • Base for all recurring issues to assist engineers.

Technical Support Engineer

Mphasis
08.2015 - 08.2016
  • Responsible for resolving network issues, configuration and DNS issues using remote desktop connections to provide enterprise-level assistance to domestic and international clients.

Education

B.Tech - Electronics and Communications

APS College of Engineering
June 2015

Timeline

Associate Product Manager

PLIVO INC
01.2018 - 09.2022

Senior Product Support Engineer(ServiceNow Engineer)

Hewlett Packard Enterprise
09.2016 - 12.2017

Technical Support Engineer

Mphasis
08.2015 - 08.2016

B.Tech - Electronics and Communications

APS College of Engineering

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