Monalisa Ghosh

A highly accomplished and motivated Telecom/IT professional with 2.5 years of experience in software testing, product delivery, operations, and maintenance within the IT and Telecom domains. A dynamic Software Test Engineer with strong proficiency in Linux and PL/SQL, specializing in developing automation scripts to enhance and streamline testing processes. Dedicated to ensuring high-quality software delivery through rigorous quality assurance practices, with a strong focus on optimizing workflows to align with organizational objectives and exceed client expectations.

• Automated routine tasks using Shell and Python scripts to minimize manual effort
• Managed onsite customer interactions and gathered technical requirements
• Collaborated with stakeholders and project teams to ensure timely project delivery
• Coordinated with developers to address product changes and enhancements during the testing phase
• Resolved customer issues promptly to reduce service downtime and ensure smooth operations
• Maintained software licenses and certifications to ensure compliance
• Performed installation, configuration, integration, and conducted SIT/UAT in coordination with customers
• Upgraded OCS nodes across multiple platforms including VM, Bare Metal (BM), and containerized environments
• Developed Python scripts to enhance and streamline operational processes
• Delivered onsite support to drive customer satisfaction and ensure service continuity

Project Name: Ooredoo Kuwait Subscriber Migration

Duration: 17th June 2024 – 6th August 2024

Project Overview: This project focused on providing support for the migration of the Service Delivery Platform (SDP), deployment of the Online Charging Control (OCC) system, comprehensive testing, and post-production assistance.

Key Nodes Involved: SDP, OCC

Roles and Responsibilities:

• Conducted System Integration Testing (SIT) and User Acceptance Testing (UAT) in collaboration with the customer
• Provided support throughout the migration activities
• Delivered post-migration monitoring and troubleshooting support
• Oversaw SDP and OCC operations through active monitoring and babysitting
• Prepared detailed handover documentation for smooth transition and knowledge transfer

Project Name: Airtel Gabon Expansion Project 

Duration: 3rd June 2024 – 14th June 2024

Project Overview: This project focused on providing Go-live support for the Charging Control Node (CCN), along with testing, monitoring, and post-production assistance.

Key Node Involved: CCN

Roles and Responsibilities:

• Performed System Integration Testing (SIT) and User Acceptance Testing (UAT) in collaboration with the customer
• Delivered support during the CCN Go-live phase
• Provided ongoing support during the post-production phase
• Actively monitored and babysat the CCN node to ensure stability and performance
• Created comprehensive handover documentation for seamless transition and future reference

Project Name: MTN Congo EC22 Expansion Project 

Duration: 1st May 2024 – 31st May 2024

Project Overview: The project involved providing Go-live support for the Account Information Repository (AIR), including system testing and post-production support activities.

Key Node Involved: AIR

Roles and Responsibilities:

• Conducted System Integration Testing (SIT) and User Acceptance Testing (UAT) in coordination with the customer
• Supported the AIR Go-live implementation
• Delivered post-production support to ensure system stability
• Performed continuous monitoring and babysitting of the AIR node
• Prepared detailed handover documentation for operational continuity

Project Name: Tele2 Sweden EC Expansion Project
Duration: 13th January 2023 – 28th February 2023

Project Overview: This project focused on supporting the Go-live of the Online Charging Control (OCC) and Charging Control Node (CCN), along with system testing and post-production stabilization.

Key Nodes Involved: OCC, CCN

Roles and Responsibilities:

• Conducted System Integration Testing (SIT) and User Acceptance Testing (UAT) in collaboration with the customer
• Provided Go-live support for OCC and CCN components
• Delivered post-production assistance to ensure system stability and performance
• Actively monitored and babysat OCC and CCN nodes during the transition phase
• Prepared and submitted comprehensive handover documentation for future operations

Project Name: Zain Kuwait EC Expansion Project
Duration: 1st December 2022 – 10th January 2023

Project Overview: This project involved supporting the Go-live phase for the Online Charging Control (OCC) and Charging Control Node (CCN), alongside testing and post-production support activities.

Key Nodes Involved: OCC, CCN

Roles and Responsibilities:

• Coordinated and executed System Integration Testing (SIT) and User Acceptance Testing (UAT) with the customer
• Provided support throughout the Go-live process for both OCC and CCN components
• Delivered post-production support to ensure seamless system operation
• Monitored and managed OCC and CCN nodes during the stabilization phase
• Prepared detailed handover documentation for operational continuity

• Data Privacy & Security Training – The Breach
• Kubernetes CKA ETH
• Anti-Corruption Training – The Proposal
• Sales & Sales Partner Management – DAG Readiness
• DAG Readiness
• Ericsson Cloud SDN R7 Overview
• Ericsson Cloud CEE9 Overview
• Ericsson Cloud NFVI Overview
• Learn to Lead Session
• Supporting Tools for BSS
• Security Training – The Hack
• Privacy 3.0
• Basic RHEL/Unix Commands
• SDU Live Node Activities (LNA) Process Awareness Session
• Be Security Aware
• Product Security Training
• BDGS Security Awareness – Step 1b
• Handling Subscriber Personal Information
• Anti-Corruption Training – The Invitation
• Privacy 3.0
• EGMS Awareness