Monalisa Majumdar
User Focused Assistance
Kharagpur
Summary
A deliverable oriented professional with 2+ years of experience seeking a suitable position at SAP. Has strong persuasive communication skills. Proven experience in simplifying complex concepts. Passionate about making the world a better place through innovation. All in all, an expert in exceeding organization’s expectations while learning and growing simultaneously.
Overview
2024
2024
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Copywriter
Marketing Lab
09.2023 - 12.2023
- Composed error-free, user focused digital ad copy under tight deadlines and developed creative strategy.
- Recorded voice overs for video creatives
- Developed creative strategy, Client and competitor analysis.
Copywriting Intern
Marketing Lab
12.2023 - 02.2024
- Wrote digital ad copy & scripts including Text for Static, Carousel and Video creatives.
- Conducted competitor analysis. Completed courses by Copyhackers.
Chat Associate 1
TTEC(In collaboration with eBay)
6 2021 - 6 2022
- Resolved the concerns of customers of different countries by providing them well-researched resolution, through Chat & Email. Have been consistent in maintaining a score of 9.5 CSAT month on month.
- Analyzed user’s behaviour before reactivating the account or granting selling limits. Prevented fraud by following SOP.
- Acted as an advisor for sellers by sharing best practices on retaining buyers and increasing their sales.
Education
Bachelor of Arts - English Literature
Ravenshaw University
Odisha, India 04.2001 -
Skills
Microsoft Excel, Word, Powerpoint
Process Improvement
Attention to detail
Time management
Decision making
Determined
Certification
Deloitte Australia Data Analytics Job Simulation on Forage
Timeline
Introduction to MS Excel-Simplilearn(Skillup)
03-2025
Deloitte Australia Data Analytics Job Simulation on Forage
02-2025
Copywriting Intern
Marketing Lab
12.2023 - 02.2024
Copywriter
Marketing Lab
09.2023 - 12.2023
Copywriting workshops(23-24)
05-2023
Digital marketing Pro Course
12-2022
Front Office Associate
05-2021
Bachelor of Arts - English Literature
Ravenshaw University
04.2001 -
Chat Associate 1
TTEC(In collaboration with eBay)
6 2021 - 6 2022
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