Monalisa Parhi

• Managed laboratory information system configurations.
• Developed training materials and SOPs that improved team proficiency and reduced issue resolution time.
• Configured and integrated lab instruments/devices with LIS, enabling automated result transmission and reducing manual errors.
• Resolved L2 support issues, maintaining SLA compliance effectively.
• Managed end-to-end change requests, conducting impact assessments and risk evaluations to ensure successful, low-risk execution.
• Delivered timely customer communications regarding product updates and issue resolutions to enhance satisfaction.
• Validated feature enhancements, defect fixes, and change requests prior to customer release.
• Identified recurring issues, driving process improvements and enhancing overall customer experience.
• Collaborated with cross-functional teams to resolve customer issues efficiently.

• Led HRMS implementation (PeopleStrong) reducing manual HR processes by 30% and improving payroll accuracy by 95%
• Managed end-to-end HR operations for 200+ employees — including recruitment, onboarding, payroll, attendance, and offboarding — with 100% payroll accuracy, while maintaining audit-ready compliance documentation and driving process improvements to enhance employee experience.
• Managed multi-stakeholder rollout of Recruit and Onboarding modules across the organization.
  Delivered workforce analytics and HRIS reporting for 9,000+ employees, enabling data-driven leadership decisions.
• Drove compliance through regular HRMS audits and data integrity checks; awarded Hall of Fame for HRMS excellence

Managed end-to-end HR operations for 200+ employees — including recruitment, onboarding, payroll, attendance, and offboarding — with 100% payroll accuracy, while maintaining audit-ready compliance documentation and driving process improvements to enhance employee experience.