Monalisa Das
Noida
Summary
Results-driven PMO Team Lead with 9 years, 8 months of overall experience, including 5+ years of leading PMO operations across global delivery environments. Proven expertise in project governance, resource and capacity management, data-driven reporting, and cross-functional stakeholder engagement. Skilled at driving project delivery, optimizing operational processes, and enabling strategic decision-making through executive dashboards and analytics. Recognized for delivery excellence with the ACE (Accenture Celebrates Excellence) Award, and the Shining Star Award.
Overview
11
11
years of professional experience
Work History
Project Management Officer Team Lead
Accenture
06.2021 - Current
- Lead end-to-end project management initiatives across global delivery models, ensuring alignment with business objectives, client expectations, and organizational strategy.
- Manage daily project operations and cross-functional coordination to deliver projects on time, within scope, and within budget.
- Drive project planning, scheduling, risk identification, and mitigation strategies to ensure smooth execution and successful delivery outcomes.
- Develop comprehensive program plans including WBS, timelines, resource loadings, dependencies, and milestone tracking.
- Monitor project performance through timelines, financial tracking, resource utilization, and delivery of health metrics while proactively escalating risks.
- Manage the full resource lifecycle for 180+ global resources (onshore/offshore/nearshore) including forecasting, onboarding, allocation, utilization, and roll-offs.
- Act as the SPOC for demand-supply alignment, proactively resolving resourcing challenges and supporting workforce planning through LCR simulations and onboarding cost analysis.
- Build and maintain Power BI dashboards and data-driven reporting frameworks to track project performance, resource utilization, and key operational KPIs.
- Design executive-level dashboards, status reports, and MIS reporting to support leadership visibility and strategic decision-making.
- Lead PMO governance and process optimization initiatives, implement standardized workflows, risk frameworks, and compliance practices.
- Drive continuous improvement and change management initiatives to enhance operational efficiency and delivery performance.
- Establish program governance structures by defining stakeholders, meeting cadences, reporting formats, and escalation protocols.
- Collaborate with project leaders, business stakeholders, and clients to support solution discussions and ensure alignment with delivery goals.
- Mentor and coach team members while supporting HR activities including interviews, onboarding, performance feedback, and offboarding.
- Oversee financial governance including onboarding financial validation, RO creation, revenue realization tracking, and monitoring RO balance impacts due to roll-offs or attrition.
Associate Planning Analyst
Flipkart Internet Private Limited
12.2020 - 06.2021
- Managed liquidation operations for Grocery, optimizing the clearance of excess and non-moving inventory.
- Pricing strategies and risk assessments for liquidation products are developed to minimize financial loss and improve inventory turnover.
- Assisted Key Account Managers (KAMs) with product analysis and order placements for top-performing brands.
- Supported Key Account Managers (KAMs) with product performance analysis and order planning for leading brands.
- Maintained liquidation performance dashboards and operational reports to support data-driven decision making.
- Validated and processed additional buying Purchase Orders (POs) requested by KAMs, ensuring data accuracy and compliance with planning limits.
- Performed Root Cause Analysis (RCA) on high-risk and slow-moving inventory to identify demand gaps and operational issues.
- Calculated monthly buying limits and tracked non-master inventory to ensure adherence to inventory planning guidelines.
- Managed PO lifecycle activities, including demand forecasting, projection planning, and order tracking using key parameters such as ROC, DRR, SDOH, MOV, and Demand Forecasting metrics.
- Collaborated with catalog and operations teams to ensure product listings were accurate and live on the platform.
Senior Executive - Business Development
Ascent Staffing Solution Pvt. Ltd.
05.2018 - 12.2020
- Worked within Flipkart’s Grocery Planning team, supporting merchandising and inventory planning for multiple product categories.
- Generated PO projections and replenishment plans based on operational metrics.
- Coordinated with the PO operations team to ensure timely order creation and fulfillment.
- Acted as a bridge between business stakeholders and the IPC team to resolve purchase order and operational issues efficiently.
- Conducted data analysis and reporting to assist KAMs in optimizing product assortment and order placement decisions.
- Managed daily operational reports and performance trackers to monitor inventory health and sales performance.
- Supported large-scale promotional campaigns such as Crazy Deals, ensuring product availability and operational readiness.
- Operated within Flipkart’s Grocery Planning Team, overseeing planning and merchandising projections across the business unit.
QUALITY VERIFIER
GOZEFO (Zero Effort Technology PVT.LTD)
11.2016 - 01.2018
- Conducted comprehensive quality verification for product listings across multiple categories including appliances, mobile phones, and furniture, ensuring accuracy and consistency in content.
- Created, updated, and managed Model IDs for all products listed on the platform to enable structured cataloging and traceability.
- Led content research and curation efforts, writing clear, engaging, and accurate product descriptions that enhanced customer experience and supported search optimization (SEO).
- Collaborated with cross-functional teams to ensure product data met business and customer standards across the site.
- Developed and maintained standardized reference documentation and listing templates, improving cataloging efficiency and reducing listing errors.
- Provided training and onboarding to new team members on cataloging processes, content guidelines, and quality verification standards, contributing to team capability building.
- Gained solid knowledge of e-commerce business processes, digital product management, and catalog lifecycle operations.
- Supported special cataloging initiatives during promotional events and high-traffic periods to ensure timely product readiness and accuracy.
SALESFORCE DEVELOPER
CIRROLOGIX TECHNOLOGY
04.2015 - 10.2015
- Worked with various salesforce.com objects like Accounts, Contacts, Leads, Reports and Dashboards.
- Handled Client’s Project by meeting and Communicating with the Client via telephone calls and emails to deliver the Project.
- Maintained CRM in daily basis & Made reports on Business analysis.
- Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visual Force Pages.
- Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
Education
B-Tech - Computer Science & Engineering
Gandhi Institute For Technology
01.2014
Skills
- People management
- Team development
- Resource planning
- Capacity planning
- PMO mobilization
- Process governance
- Stakeholder management
- Relationship management
- Risk management
- Escalation handling
- Reporting
- Data analytics
Disclaimer
I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Languages
- English
- Hindi
- Odia
Accomplishments
ACE (Accenture Celebrates Excellence) Award.
Timeline
Project Management Officer Team Lead
Accenture
06.2021 - Current
Associate Planning Analyst
Flipkart Internet Private Limited
12.2020 - 06.2021
Senior Executive - Business Development
Ascent Staffing Solution Pvt. Ltd.
05.2018 - 12.2020
QUALITY VERIFIER
GOZEFO (Zero Effort Technology PVT.LTD)
11.2016 - 01.2018
SALESFORCE DEVELOPER
CIRROLOGIX TECHNOLOGY
04.2015 - 10.2015
B-Tech - Computer Science & Engineering
Gandhi Institute For Technology