Monalisha
Bengaluru
Summary
Results-driven Business Analyst Intern at Capital Box, specializing in ERP HCM with a KPMG Six Sigma Green Belt. Demonstrated success in enhancing operational efficiency and customer satisfaction through effective problem identification and stakeholder management. Proficient in Power BI for data analysis, contributing to strategic objectives by fostering team collaboration. Aiming to leverage analytical skills and process improvement expertise in a dynamic business environment.
Overview
6
6
years of professional experience
Work History
CRM Services
Teleperformance
Jaipur
10.2020 - 06.2021
- Maintained an average 90%+ customer satisfaction (CSAT) score, ensuring a strong, customer-centric experience.
- Resolved 100+ customer issues per day via calls and emails, demonstrating operational expertise in CRM process optimization.
- Handled 15+ escalations per week, collaborating with subject matter experts to resolve process irregularities.
- Provided detailed feedback to more than 10 junior team members weekly.
Business Analyst Intern
Capital Box
Delhi
05.2024 - 08.2024
- Identified and analyzed industry or geographic trends with business strategy implications.
- Created and designed business intelligence databases, spreadsheets or outputs.
- Disseminated information regarding tools, reports or metadata enhancements.
HCM Intern
Tata Motors
05.2018 - 08.2018
- Developed a comprehensive understanding of ERP modules, streamlining HR functions such as payroll processing, attendance management, and compliance tracking to enhance workforce efficiency.
- Enhanced proficiency in ERP systems for HR operations by managing employee data, training records, and performance evaluations, ensuring accurate HR analytics, and decision-making.
Education
PGDM E - Biz - Business Management
Welingkar Institute
Bengaluru06-2025
BBA - HR
Arka Jain University
Jharkhand10-2020
HSC(10+2) - Commerce
Jharkhand Academic Council
Jamshedpur Women's College05-2017
SSC(10) -
Loyola Project School
Jamshedpur04-2015
Skills
- KPMG Six Sigma Green Belt
- MS Office
- Cloud computing
- Managing ERP implementation
- SAP HCM
- HR Analytics and Data Management
- Microsoft Dynamics 365
- AI, ML, Blockchain, and IOT fundamentals
- Waterfall Methodologies
- Agile methodologies
- Project Management
- ITIL
- Business Analysis
- Requirement Gathering
- Power BI
- Stakeholder Management
- IBM Digital Transformation and Enablement
- Team Building
- Effective Storyteller
- Problem Identification
- Adept Communicator
Accomplishments
- Runner up at Table Tennis Championship.
- Runner up at inter college debate Competition.
- Received 'Best Spokesperson' Award in Parliamentary House.
- Organized Tech and cultural Fest events in university.
Disclaimer
I declare that all information submitted by me is true and accurate, and I have personally ensured all details are authentic.
Hobbies and Interests
- Technology
- Gym
- Trekking
Languages
- English
- Hindi
Timeline
Business Analyst Intern
Capital Box
05.2024 - 08.2024
CRM Services
Teleperformance
10.2020 - 06.2021
HCM Intern
Tata Motors
05.2018 - 08.2018
PGDM E - Biz - Business Management
Welingkar Institute
BBA - HR
Arka Jain University
HSC(10+2) - Commerce
Jharkhand Academic Council
SSC(10) -
Loyola Project School
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