Open To Work
MONALISHA GHOSH
New Delhi
Summary
A strong commitment to enhancing communication and service delivery is demonstrated through experience with the Department of Posts in India. A background in education and proficiency in English are leveraged to foster community engagement and support organizational objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Assistant Branch Postmaster
Department of Posts
New Delhi
06.2020 - 08.2025
- Assisted in developing strategies to improve customer satisfaction levels.
- Analyzed customer feedback surveys to identify areas needing improvement in service delivery.
- Resolved customer complaints in a timely manner using effective problem-solving techniques.
- Entered data accurately into company database systems.
- Maintained accurate records of transactions and client communications.
- Organized mail sorting operations to ensure timely delivery.
Education
B.A. - English Hons.
Netaji Subhash Open University
KolkataSkills
- English
- Data Entry
- Customer Service
- Account management
- Complaint resolution
- Customer relationship management
- Service delivery analysis
Languages
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteHybridSalary Range
₹24000/yr - ₹39000/yrTimeline
Assistant Branch Postmaster
Department of Posts
06.2020 - 08.2025
B.A. - English Hons.
Netaji Subhash Open University