Monay Irving
Indianapolis
Summary
Dynamic and results-driven professional with extensive experience as a Lead Expanded Functions Assistant at Dr. John Russo. Expert in appointment scheduling and insurance verification, ensuring seamless patient communication and compliance with HIPAA regulations. Proven ability to enhance patient care and train new staff, fostering a collaborative and efficient office environment.
Overview
11
11
years of professional experience
Work History
Lead Expanded Functions Assistant/Front Desk Receptionist
Dr. John Russo
Orlando
05.2018 - Current
- Managed front desk operations, including appointment scheduling and payment collection.
- Greeted patients, verified insurance information, and provided necessary paperwork.
- Answered incoming calls and responded to patient inquiries regarding accounts and services.
- Processed referrals to specialists as requested by the dentist.
- Scheduled appointments for new and returning patients based on availability.
- Ensured compliance with HIPAA regulations while handling confidential patient information.
- Performed chair-side dental assisting, including taking radiographs and pouring models.
- Provided assistance with front office duties, such as photocopying and scanning documents.
Lead Expanded Function Assistant/Front Desk Receptionist
Dr. William Glover
Orlando
10.2014 - 05.2018
- Provided chairside assistance to dentists during various dental procedures.
- Monitored patient progress throughout visits to promote positive treatment outcomes.
- Guided training of new dental assistants on established protocols and processes.
Education
Associate of Science -
Quinsigamond Community College
Worcester, MA05-1999
Skills
- Appointment scheduling
- Payment processing
- Insurance verification
- HIPAA compliance
- Patient communication
- Referral management
References
References available upon request.
Timeline
Lead Expanded Functions Assistant/Front Desk Receptionist
Dr. John Russo
05.2018 - Current
Lead Expanded Function Assistant/Front Desk Receptionist
Dr. William Glover
10.2014 - 05.2018
Associate of Science -
Quinsigamond Community College
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