MONAZ TEHMTON ZAVERI
Mumbai
Summary
Results-oriented Maritime Logistics Manager with expertise in process optimisation and team leadership. Manages nationwide booking, export, and import operations while ensuring compliance with U.S. and Canada customs. Demonstrates strong capabilities in strategic logistics management and process engineering, driving operational efficiency and standardised customer service.
Overview
4
4
Languages
28
28
years of professional experience
Work History
All India Head – Bookings, Export & Import | Customer Service & Documentation
Evergreen Shipping Agency (India) Pvt. Ltd.
11.1998 - Current
- All-India Operations Management: Direct and oversee nationwide booking, export, and import operations across all Indian branch offices, ensuring flawless execution, standardized customer service, and seamless workflow continuity.
- National Operations Governance & System Alignment: Bridged standard operating procedures (SOPs) between Mumbai HQ and Tuticorin (TUT) CSD workflows, driving automation and system enhancements (SOL+) to ensure nationwide operational efficiency.
- Regulatory Compliance & Risk Mitigation: Specialized in U.S. and Canada customs procedures (including ACE filing) and managed service contract filings.
- Enforced rigorous compliance checks covering OBL authenticity, credit outstanding reports, and mandatory global customs filings (US/CA/EU/JP).
- System Testing & Rollout: Lead the testing and national rollout of the Global Shipment Online System across all major Indian branches (Chennai, Kolkata, Tuticorin, Cochin, Bangalore, Hyderabad) and trained teams to maintain operational accuracy.
- Capacity, Pricing & MIS Reporting: Managed capacity allocation across vessel services based on principal guidelines; directed pricing strategies, RFQ preparations, rate negotiations, and hazardous cargo declarations.
- Talent Acquisition & Continuous Quality Audit: Spearheaded recruitment panels to fill key regional branch vacancies across Customer Service and Finance/Support divisions.
- Branch Transformation & Leadership Coaching: Conducted on-site evaluations at regional branches to address local CFS coordination challenges for unclaimed cargo and oversee the rollout of advanced technology, including 'Intelligent Customer Service Assistant' features.
- Established 'PIC and Back-up' operational structures across regional teams, ensuring continuity of operations during staff absenteeism.
- Held strategic alignment sessions with Branch Heads to restore operational health, stabilise workflows, and foster a positive workplace culture following key resignations.
- Coached senior middle management (Deputy Managers and CSD Head) to enhance leadership capabilities, accountability, and team intervention.
- Facilitated section meetings to reinforce core company values (Teamwork, Challenge, Innovation), minimising internal friction and optimising productive man-hours.
- Formulated monthly management reports and annual lifting performance evaluations.
- Instituted long-term performance frameworks to monitor branch KPIs and ethics, backed by structured 6-month follow-up audits to sustain high operational standards.
- Acted as Business Assistant to the Vice President (Taiwanese Representative), handling critical reporting, strategic alignment, and policy development.
- Led corporate governance, regulatory compliance, and resolution of sensitive matters under organizational workplace guidelines as Presiding Officer – Internal Complaints Committee (ICC) (2017 – 2023).
Executive Assistant – Administration Department
J.P. Morgan (Vaishakh Fintrade)
05.1998 - 10.1998
- Oversaw office administration, including management of stationery supplies and staff welfare operations, to maintain a supportive workplace environment.
- Facilitated HR database management, candidate application records, and interview scheduling to streamline the recruitment process.
- Coordinated corporate travel arrangements, including itinerary planning and foreign exchange requirements, to ensure seamless travel experiences.
Education
Bachelor of commerce -
Mumbai University
Mumbai, IN-MH01-1998
Higher Secondary Certificate -
Mumbai University
Mumbai, IN-MH01-1995
Secondary School Certificate - S.S.C
Petit Girls' High School
Mumbai, IN-MH01-1993
Diploma - Secretarial Practice, Business Correspondence, Office Management, PR, and Time Management
Davar’s College
Skills
- Cargo operations management
- Customs compliance
- Service Contract Filing
- Logistics strategy
- Capacity Management
- Operations management
- Regulatory compliance
- Risk mitigation
- Supply chain management
- Process improvement
- Process & System Implementation
- Team motivation
- Global Shipment Online System
- Complaint resolution
- Budgeting & Forecasting
- Contract negotiation
- Performance monitoring
- Internal Committee Leadership
- Branch governance
- Team leadership
- Cross-functional leadership
- Multinational team management
- Talent acquisition
- Strategic planning
- Client relations
- Customer service
- Customer focus
- Complaint resolution
- Team motivation
- Communication skills
- Problem-solving
- Leadership
- Leadership
- Team motivation
- Customer focus
- Complaint resolution
Languages
English
Hindi
Marathi
Gujarati
Custom
All-India Booking & Cargo Operations (Export & Import), Process & System Implementation, Capacity Management, Service Contract Filing, U.S./Canada Customs Procedures, MIS Development, Internal Committee Leadership, Strategic Logistics Management, Process Engineering, Executive & Customer Relations, Budgeting & Forecasting, Strategic Planning, Cross-Branch Governance, Executive Team Leadership
Hobbies and interests
- Reading
- Travelling
Timeline
All India Head – Bookings, Export & Import | Customer Service & Documentation
Evergreen Shipping Agency (India) Pvt. Ltd.
11.1998 - Current
Executive Assistant – Administration Department
J.P. Morgan (Vaishakh Fintrade)
05.1998 - 10.1998
Bachelor of commerce -
Mumbai University
Higher Secondary Certificate -
Mumbai University
Secondary School Certificate - S.S.C
Petit Girls' High School
Diploma - Secretarial Practice, Business Correspondence, Office Management, PR, and Time Management
Davar’s College