MONDEEP CHAND
GURUGRAM
Summary
Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.
Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
1
1
years of professional experience
9
9
years of post-secondary education
Work History
Service Advisor
TRIUMPH AUTO PVT LTD.TATA MOTORS
Gurugram
01.2025 - Current
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Followed up with existing customers regarding past services performed on their vehicles.
- Maintained records of customer interactions and transactions.
- Developed strong relationships with customers by providing exceptional customer service.
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Shop Owner
Smriti Auto spare parts
Duliajan
01.2023 - 10.2024
- Managed a bike parts shop, ensuring efficient operations and customer satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Commerce - Human Resources Development
DHSK COMMERCE COLLEGE
DIBRUGARH , Assam 08.2019 - 05.2022
INDUSTRIAL TRAINING INSTITUTE[Deisel Mechanic]
Moran, AssamDIPLOMA IN COMPUTER APPLICATION
DULIAJAN, AssamST.XAVIER'S HIGH SECONDARY SCHOOL
DULIAJAN, AssamLOS ANGLES ENGLISH ACADEMY
Bordubi, AssamSkills
- Vehicle inspection
- Repair estimation
- Customer relationship management
- Parts ordering
- Service scheduling
- Quality assurance
- Problem solving
- Time management
- Team collaboration
- Data entry
Languages
English
First Language
Hindi
Elementary (A2)
A2
Assamese
Elementary (A2)
A2
Timeline
Service Advisor
TRIUMPH AUTO PVT LTD.TATA MOTORS
01.2025 - Current
Shop Owner
Smriti Auto spare parts
01.2023 - 10.2024
Bachelor of Commerce - Human Resources Development
DHSK COMMERCE COLLEGE
08.2019 - 05.2022
INDUSTRIAL TRAINING INSTITUTE[Deisel Mechanic]
DIPLOMA IN COMPUTER APPLICATION
ST.XAVIER'S HIGH SECONDARY SCHOOL
LOS ANGLES ENGLISH ACADEMY